Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

Expatrio Global Services GmbH; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Agente de Atención al Cliente que hable español y chino para unirse a su equipo. En esta emocionante posición, serás el primer punto de contacto para clientes internacionales, asegurando que reciban un servicio excepcional. Si tienes experiencia en atención al cliente y una mentalidad centrada en el cliente, esta es tu oportunidad para hacer una diferencia real en la vida de los estudiantes internacionales. Ofrecemos un entorno de trabajo flexible y un equipo diverso y motivado que trabaja para resolver problemas significativos. ¡Únete a nosotros y marca la diferencia!

Servicios

Horas de trabajo flexibles

Entorno de trabajo autónomo y progresivo

Equipo internacional y diverso

Formación

• Experiencia previa en atención al cliente es necesaria.
• Fluidez en español y conocimientos en inglés y chino son requeridos.

Responsabilidades

• Ser el primer punto de contacto para consultas de clientes internacionales.
• Verificar documentos y brindar un excelente servicio al cliente.

Conocimientos

Atención al cliente

Comunicación

Mentalidad centrada en el cliente

Fluidez en español

Inglés

Chino

Herramientas

Zendesk

Descripción del empleo

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
• You will make sure that our customers get excellent customer service
• Your main tasks will include the verification of documents
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
• You will work together with our service partners to support our customers

YOUR PROFILE

• You have some experience in customer support
• You are available in full-time
• You have strong communication skills and a customer first mindset
• You are fluent in Spanish, both written and spoken, and you're also proficient in English and Chineselanguages
• If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Flexible working hours
• Most importantly: The chance to solve an actual problem