Sr Market Cash Specialist

Johnson Controls; San Pedro Garza García; Presencial; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Accounts Receivable Specialist to join their dynamic team. In this role, you will be responsible for managing cash collections, resolving billing disputes, and collaborating with various teams to enhance customer satisfaction. This position offers the opportunity to work in a fast-paced environment where your problem-solving skills will be essential. If you thrive in a collaborative atmosphere and are eager to contribute to a company committed to making a difference, this role is perfect for you.

Formación

• Bachelor's degree in Accounting or Business preferred.
• Strong written and verbal communication skills required.

Responsabilidades

• Manage accounts receivable and resolve billing disputes.
• Lead calls for cash collection and monitor legal collections.

Conocimientos

Customer Satisfaction

Written Communication

Verbal Communication

Problem Solving

Microsoft Excel

Time Management

Educación

Bachelor's Degree in Accounting

Bachelor's Degree in Business

Herramientas

ACE

Oracle

Descripción del empleo

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What you will do:

• For designated sets of accounts, owns and executes Area operating cadence for cash, directly
• interacting with Customers, Operations, Sales and Support personnel to resolve billing disputes, and address aged accounts receivable (AR) over 60+ days past due.
• In parallel with resolving and addressing disputes and AR issues with customers, identifies root causes for use in improving processes and preventing recurrence of disputes and account receivable issues
• Leads and participates in calls and other forums as dictated by the Area operating cadence for cash collection
• Partners with Collections, Cash Application, Booking, Billing teams and other functional leaders to tactically resolve Disputes / Aged AR / 60+ Days Aged issues
• For designated sets of accounts, monitors legal collections, lien/bond timelines to protect rights
• Partners with peer Cash Specialists within the Area to collectively support Area cash collections needs as necessary
• As assigned by the Area Cash Manager, conducts customer visits and other direct interaction with customers as deemed necessary to support cash goals
• Empowered by ACM with appropriate Delegation of Authority (DoA) for write-offs, and other transactions as deemed necessary

What we look for:

Required

• Bachelor’s degree; Accounting or Business preferred
• Demonstrated personal commitment to Customer Satisfaction
• Strong written and verbal communication skills
• Independent problem solving
• Advanced PC skills, and applications, including Microsoft Excel
• Flexible, able to manage multiple tasks at a time (interruptions, phone calls)
• Comfortable working in a fast-paced customer driven environment
• Ability to communicate in a professional, positive manner and maintain positive interactions with team members and customers

Preferred

• Previous experience in accounts receivable a plus
• Previous experience in a construction environment a plus
• Previous experience working in a global company with team members in different locations and countries a plus
• Knowledge of ACE and/or Oracle systems a plus

About the company

Johnson Controls International is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings.