Business Process Analyst 3

Oracle; Zapopan; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate Enablement Lead to join their dynamic team. This role focuses on overseeing the onboarding of new consultants, delivering training on innovative methodologies, and enhancing training effectiveness through creative approaches. The ideal candidate will possess excellent communication and interpersonal skills, along with a strong ability to manage time and prioritize tasks. This position offers a unique opportunity to contribute to the business's success while enjoying a supportive and empowering workplace culture. If you thrive in fast-paced environments and are eager to make a global impact, this role is perfect for you.

Formación

• 3-5 years of relevant experience, preferably as an ACS Consultant.
• Ability to work independently within policies and procedures.

Responsabilidades

• Oversee onboarding of new ACS Consultants, including orientations and training.
• Deliver training on NetSuite methodologies or products to consulting personnel.
• Design and develop learning courses aligned with business needs.

Conocimientos

Interpersonal Skills

Presentation Skills

Communication Skills

Organizational Skills

Time Management

Educación

Bachelor's Degree

Descripción del empleo

Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers worldwide trust NetSuite to provide the visibility, agility, and control needed for data-informed decisions.

NetSuite offers a place to build your career while having fun. We’re invested in our people, customers, and community. As part of Oracle, our benefits are excellent. Joining our passionate team means taking your career to the next level, with learning opportunities, support, innovation, and volunteer activities. We strive to create an empowered workplace where everyone can succeed.

The Advanced Customer Support (ACS) Enablement Team manages the global onboarding of new hires, starting with NetSuite Foundations, Operations, Product/Vertical-Specific In-Depth Training, case shadowing, and Buddy-Up. The team provides a comprehensive onboarding experience covering customer success essentials.

If you are passionate about contributing to the business's success and interested in joining a dynamic, fast-paced, strategic team, we want to hear from you!

Ideal Candidate:

• Excellent interpersonal skills with the ability to work in a global team environment
• 3-5 years of relevant experience, preferably as an ACS Consultant
• Excellent presentation, communication, and writing skills
• Ability to multi-task and manage time effectively
• Strong team player with organizational and prioritization skills
• Bachelor’s degree or recognized equivalent or professional achievement
• Ability to work independently within policies and procedures

Qualifications:

Career Level - IC3

Responsibilities:

As an Enablement Lead, you will oversee onboarding of new ACS Consultants, including orientations, training, and performance evaluations. Key responsibilities include:

1. Deliver training on NetSuite methodologies or products to consulting personnel.
2. Coordinate daily activities, schedules, and priorities to ensure task completion.
3. Become a knowledge expert in various delivery areas.
4. Use real-world examples to enhance learning.
5. Improve training effectiveness through new approaches and content updates.
6. Maintain deep knowledge and demonstrate expertise in product areas.
7. Serve as a consultative resource based on experience.
8. Manage resources and tools for instructor activities, including review of training materials.
9. Design and develop learning courses aligned with business needs.
10. Conduct onsite training sessions as needed.