Logistics Leader, North America Oversight

Ciena; Guadalajara; Presencial; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Logistics Manager to oversee operations for the US and Canada. This role involves managing logistics suppliers, ensuring compliance with regulations, and supporting supply chain initiatives. The ideal candidate will have extensive experience in international logistics, strong project management skills, and a customer-focused approach. Join a company that values diversity and fosters an inclusive environment.

Formación

• 10+ years in supply chain and logistics roles.
• At least 3 years in supervisory positions.

Responsabilidades

• Coordinate logistics suppliers for efficient inbound and outbound operations.
• Ensure shipments comply with international regulations.
• Support supply chain efficiency and cost reduction initiatives.

Conocimientos

Project Management

Customer Focus

Communication

Logistics

Herramientas

Microsoft Office Suite

Oracle

Descripción del empleo

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers individual passions, growth, wellbeing, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Position Overview

Manage the overall logistics operational business demand for the US and Canada. This includes a focus on import/export, domestic distribution, reporting requirements, operational excellence, and customer satisfaction. The role involves interaction with stakeholders at various levels and cross-functional alignment with internal teams such as Finance, Commercial, Project Management, Product Line Management, and Order Fulfillment.

Responsibilities:

1. Coordinate logistics suppliers for efficient inbound and outbound operations.
2. Collaborate with customs brokers to optimize import/export processes and ensure trade compliance.
3. Ensure shipments comply with international regulations.
4. Provide logistics solutions to internal and external customers.
5. Communicate effectively with the US Distribution Center (DOF) and Last Mile Agent (LMA).
6. Support supply chain efficiency and cost reduction initiatives.
7. Assist finance team with cash flow management related to duties and taxes.
8. Develop and monitor supplier KPIs.
9. Maintain accurate shipment records for visibility.
10. Ensure on-time deliveries with proper documentation and damage prevention.
11. Update shipment status regularly to relevant teams.
12. Implement and support supply chain initiatives aligned with business goals.
13. Oversee customs clearance and last-mile delivery for non-revenue shipments (e.g., repairs, returns).
14. Address overages and shortages issues promptly.
15. Manage claims for damaged or lost shipments.
16. Coordinate the flow of goods into the US and Canada.
17. Manage logistics for complex projects crossing borders.
18. Prepare and analyze weekly, monthly, quarterly, and annual reports.
19. Review and approve carrier billing statements.
20. Maintain trip closures and related data in internal systems.
21. Support regulatory and trade compliance initiatives.
22. Participate in meetings to align logistics strategies.

Skills and Experience:

1. Extensive international logistics experience, particularly in dynamic environments.
2. Results-driven with proactive, action-oriented approach and strong project management skills.
3. Practical knowledge of US and Canada markets, preferably in telecommunications or high-tech industries.
4. Knowledge of import/export regulations.
5. Proficiency in Microsoft Office Suite and Oracle.
6. Excellent English communication skills.
7. Customer-focused, adaptable to high-demand periods.

Qualifications:

1. 10+ years in supply chain and logistics roles.
2. At least 3 years in supervisory positions.
3. Experience working with third-party logistics providers (3PLs).

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At Ciena, we are dedicated to fostering an inclusive environment where employees feel respected, valued, and heard. We embrace diversity and do not tolerate discrimination of any kind.

Ciena is an Equal Opportunity Employer, including for individuals with disabilities and protected veterans.

If you require accommodations during the application process, please inform us accordingly.