Fulfillment Supervisor

Pandora; Ciudad de México; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

Join a leading jewelry company as an Ecommerce Fulfillment Supervisor, where you will oversee a dedicated team ensuring efficient order fulfillment and exceptional customer service. This role offers the chance to contribute to the rapid digital growth of a renowned brand in a vibrant and performance-driven environment. With responsibilities ranging from managing warehouse operations to enhancing team productivity, this position is perfect for someone passionate about logistics and team leadership. If you thrive in dynamic settings and are ready to make an impact, this opportunity is for you.

Formación

• Experience in store management, logistics, operations, or warehouse management.
• Proven team management skills are essential.

Responsabilidades

• Supervise associates in operational activities and ensure timely delivery.
• Promote excellent customer service through training and handling inquiries.

Conocimientos

Logistics

Team Management

Customer Service

Inventory Management

Bilingual (Spanish and English)

Descripción del empleo

Job Opportunity: Ecommerce Fulfillment Supervisor at Pandora

Join the world’s leading jewelry company and leverage your experience in Fulfillment with Pandora. Be part of the Pandora Latin America Team within an international, passionate, and performance-driven organization.

We are seeking a Fulfillment Supervisor to support our rapid digital growth and expansion in Mexico. The primary role involves guiding a warehouse operations team of 8-10 members, ensuring timely delivery of ecommerce orders, and providing excellent customer service to Pandora customers.

What You Will Do

• Supervise associates involved in operational activities such as inventory management, customer service, and carrier communication.
• Promote excellent customer service through staff training and professional handling of inquiries and complaints.
• Perform operational tasks including picking, packing, and managing returns.
• Manage team resources, oversee operational productivity, and facilitate communication.
• Maintain awareness of service level requirements and security best practices.

Key Performance Indicators (KPIs)

• Stock management accuracy
• Picking and packing efficiency
• Customer satisfaction
• Team management and employee retention

About You

• Experience in store management, logistics, operations, warehouse, or stock management.
• Proven team management skills.
• Fluent in Spanish and English.

If this opportunity excites you, we encourage you to apply promptly as we review applications continuously. Learn more about Pandora at www.pandoragroup.com.

About Pandora

Founded in 1982, Pandora designs, manufactures, and markets high-quality, hand-finished jewelry at affordable prices. Our products are available in over 100 countries through more than 6,500 points of sale, including approximately 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide. We operate two LEED-certified manufacturing facilities in Thailand, focusing on sustainability and recycling. Our goal is to be carbon neutral by 2025, and we are committed to diversity and inclusion to reflect societal values and connect with our customers.