Specialist Customer Service Support - Portuguese Speaker

Henkel; México; Híbrido; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company where your unique skills and diverse background will be valued. In this dynamic role, you will manage the entire order process while ensuring the highest service levels. Your fluency in Portuguese and proficiency with tools like SAP and Microsoft Office will be key in facilitating customer interactions and resolving issues efficiently. Enjoy a flexible work environment with opportunities for growth and a comprehensive benefits package that supports your well-being. This is a chance to make a meaningful impact in a global organization that celebrates diversity and inclusion.

Servicios

Flexible work scheme

Diverse growth opportunities

Health and preventive care programs

Gender-neutral parental leave

Employee Share Plan

Flexible Benefits

Meal vouchers

Savings fund

Friday early finish

Formación

• Fluent in Portuguese and proficient in Microsoft Office.
• Bachelor's degree required; customer service experience desirable.

Responsabilidades

• Process Affiliate orders and facilitate resolution of credit blocks.
• Coordinate with local Logistics teams and ensure high quality of service.

Conocimientos

Fluent in Portuguese

Customer Service experience

Proficiency in Microsoft Office

Experience with SAP Order Management

Educación

Bachelor's degree

Herramientas

SAP Order Management

Microsoft Office

Descripción del empleo

What You´ll Do

• Process Affiliate orders from creation to invoicing, including customer negotiations.
• Facilitate resolution of credit blocks, invoice disputes, and stock issues.
• Liaise with local Logistics teams to ensure all export documentation and export requirements are met.
• Ensure high quality and efficiency of supply and demand processes; monitor and steer Service KPIs of CS.
• Coordinate with other functions, e.g., Credit Management, CS Support, Control Tower, to ensure End Customer Service Level delivery.
• Timely and accurate creation/update of all customer and price master data.
• Execute Daily Operations Cycle successfully to improve End Customer Service Level performance and response times to incidents.

What makes you a good fit

• Fluent in Portuguese.
• Bachelor's degree.
• Proficiency in Microsoft Office.
• Customer Service experience (desirable).
• Experience with SAP Order Management (desirable).

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work-from-anywhere policy for up to 30 days per year.
• Diverse national and international growth opportunities.
• Global wellbeing standards with health and preventive care programs.
• Gender-neutral parental leave for a minimum of 8 weeks.
• Employee Share Plan with voluntary investment and Henkel matching shares.
• Flexible Benefits.
• Meal vouchers.
• Savings fund.
• Friday early finish.

At Henkel, we value diverse backgrounds, perspectives, and life experiences. We believe that the uniqueness of our employees is our strength. Join our team and bring your uniqueness! We welcome applications from all genders, origins, cultures, religions, sexual orientations, disabilities, and generations.