Customer Service Senior Analyst

Kellogg; Santiago de Querétaro; Presencial; USD 25,000 - 35,000; Jornada completa

Descripción de la vacante

Join a leading company as a Customer Service Senior Analyst, where you'll manage high-priority accounts, optimize processes, and enhance customer experience. This role offers collaboration across teams and the opportunity to lead improvement initiatives in a dynamic environment.

Formación

• Proven ability to manage complex, high-priority accounts.
• Excellent verbal and written communication skills.

Responsabilidades

• Act as the primary point of contact for high-priority accounts.
• Analyze trends and conduct root cause analyses to resolve issues.
• Lead special projects and continuous improvement initiatives.

Conocimientos

Analytical skills

Communication

Time management

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in Logistics

Herramientas

SAP

Microsoft Excel

Descripción del empleo

Are you passionate about delivering exceptional customer service while managing complex, high-priority accounts? Join us as a Customer Service Senior Analyst, where you’ll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer-focused culture.

In this role, you’ll foster collaboration across teams, manage critical customer logistics, and drive continuous improvement initiatives to contribute to the success of our regional operations. This role is based in Querétaro, México and offers flexible model of work.

A Taste of What You’ll Be Doing

• Customer Management and Service Excellence : Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.
• Process Optimization and Problem Resolution : Analyze trends and conduct root cause analyses to addres spricing discrepancies, OS&D, and returns.Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.
• Strategic Collaboration and Stakeholder Engagement : Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.
• Performance Monitoring and Analytics : Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.
• Capability Building and Leadership : Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.

We’re Looking for Someone With

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.
• Analytical and root cause analysis skills to identify and resolve challenges in order management processes.
• Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.
• Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.
• Advanced English level is mandatory, as this role provides services to US.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com , and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here .