Customer Care Specialist

Kerry; Santiago de Querétaro; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Customer Care Support Specialist to enhance customer experiences. This role focuses on managing sales orders, ensuring effective communication, and collaborating with teams to deliver exceptional service. With a commitment to continuous improvement, you will play a vital role in optimizing processes and supporting customer needs. If you are passionate about customer service and possess strong skills in SAP and Excel, this is the perfect opportunity to contribute to a global leader in taste and nutrition. Join us in shaping the future of food and nutrition!

Formación

• Strong customer focus and teamwork skills essential for effective collaboration.
• Advanced knowledge in SAP and Excel required for efficient order management.

Responsabilidades

• Manage sales orders in SAP and monitor queues in Salesforce.
• Collaborate effectively with teams to ensure timely customer service.

Conocimientos

Customer focus

Teamwork

Financial knowledge

Communication skills

SAP

Power BI

Excel advanced

Advanced English

Herramientas

SAP

Salesforce

Power BI

Excel

Descripción del empleo

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role

The Customer Care Support Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service & data management requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management.

Key responsibilities

-Sales Order Management in SAP (VA01)

-Continuous excellence activities to improve current procedures

-Queue monitoring in Salesforce

-Report and data maintenance

-Constant collaboration and effective communication with NAMER team and other GBS team

Qualifications and skills

-Customer focus.
-Teamwork.
-Financial knowledge
-Communication skills.
-SAP
-Power Bi
-Excel advanced
-Avanced English