Survey QA Associate

600+ employees, 9 countries, and 1 mission - to amplify the voice of physiciansglobally.

That is whereyoucome in. Helping unite physicians across the world tosupport betterpatient outcomes—and even save lives— is an incredible feeling. Join us!

What we’re about:

• Community:with 20+ years of tradition and innovation,our team has builtthe world’s largest online community of1.3Mmedical professionals anda trusted network ofleadingindustry partners- and we’re growing every day.
• Innovation:our tech-first approach to the conventional worlds of physician engagement andrapidhealthcare insights powers our ability toimproveworkflows inunique ways.
• Collaboration:making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.

What we're looking for:

Sermo is looking for a Survey QA team, responsible for the quality of online surveys. Reviewing clients questionnaires, testing programmed online surveys, checking gathered data quality – here is a shortlist of QA daily tasks. You will constantly be in touch with both programming and project management teams while working on various quality-related tasks of your projects.

Responsibilities:

• Ensuring online survey link compliance with client’s Questionnaires;
• Recommending changes to Questionnaires and programmed links;
• Testing programmed surveys functioning with special tools and manually;
• Registering and checking survey link programming errors and changes;
• Checking quality of gathered data with special tools and manually;
• Investigating and solving data quality issues;
• Complying with internal workflow procedures.

Requirements:

• University degree (bachelor or higher);
• Fluent in English, both written and oral;
• Good planning skills with solid attention to details;
• Excellent problem solving and analytical skills;
• Effective communication skills;
• Good statistical and numeral ability;
• Multitasking, ability to work well under pressure;
• Willingness to acquire knowledge on new technologies to solve quality problems.
• Comfortable with Microsoft Excel.

About:

Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration and discussions through meaningful insights, data, and trends. It is the most trusted global platform for physicians with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary Drug Ratings platform, collectively solve patient cases, and earn honorarium from surveys. Through Sermo’s unique community, pharmaceutical and healthcare partners can drive physician awareness and gain a deep understanding of brand perceptions to benefit the medical community at large. To learn more, visitwww.sermo.com