Staff Software Engineer, Supporter Experience

Change.org; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Change.org is seeking a Staff Software Engineer for the Supporter Experience team. This role focuses on enhancing user engagement and optimizing sharing behaviors to increase petition signatures. The ideal candidate will have full-stack expertise and a passion for social impact.

Formación

• Experience with React, TypeScript, and GraphQL in production environments.
• Experience optimizing email marketing and push notifications.

Responsabilidades

• Lead the technical strategy for growth optimization and share experience enhancement.
• Drive innovation in sharing and engagement strategies.

Conocimientos

Full-Stack Expertise

Node.js

TypeScript

GraphQL

Cloud Infrastructure

A/B Testing

Educación

5-8+ years of software engineering experience

Herramientas

Terraform

Kubernetes

AWS

Descripción del empleo

Staff Software Engineer, Supporter Experience

Change.org is looking for a talented and motivated Staff Software Engineer to join our Supporter Experience team. This team is responsible for increasing the number of signatures on petitions by optimizing sharing behavior and engagement across the platform. You will work on projects that directly impact our most important business metrics by improving how users share and spread petitions.

We’re a social impact business (a public benefit company), and the world's largest social change platform, with 100 million monthly users, over 40,000 campaigns launched on the site every month, and a 100% user-generated, profitable revenue model. Our users win campaigns for change once every hour. In the last decade in Mexico, from the mobilization against the Maya train to the campaign to increase vacation days, many nationwide movements were created on Change.org. From the campaign Cáncer Warriors to ask for the release of the elephant Eli, dozens of local, national and international victories are happening every day thanks to the power of our users who are changing our country.

Key Outcomes:

• Growth Optimization: Lead the technical strategy and execution of features that maximize share frequency and effectiveness, driving sustained improvements in Change.org’s virality and user reach.
• Share Experience Enhancement: Architect and guide improvements to sharing experiences across key user touchpoints—such as post-sign flows and supporter journeys—ensuring consistency, scalability, and measurable impact.
• New Engagement Opportunities: Drive innovation in sharing and engagement, identifying and leading the development of new experiences including role-based flows, personalization strategies, and emerging channels like TikTok, YouTube, and Discord.
  Supporter Engagement: Set the technical direction for enhancing supporter communication systems (e.g., email, notifications, engagement pages), ensuring they are performant, personalized, and aligned with user behavior and engagement goals.
• Cross-Functional Collaboration: Act as a technical leader in cross-functional planning and execution, aligning engineering efforts across product, design, and data to create cohesive, scalable systems that amplify user participation and campaign success.
• This job is expected to participate in our on call rotation.

Core competencies:

Technical Skills:

• Deep full-stack expertise with a track record of building and scaling high-performance, resilient systems across both frontend and backend.
• Advanced proficiency in backend development with Node.js and TypeScript, including complex system design, data modeling, and performance optimization.
• Extensive experience designing and integrating RESTful APIs and GraphQL services in high-traffic applications.
  Strong understanding of cloud infrastructure (AWS, GCP) and CI/CD best practices, with the ability to guide platform-level decisions.
• Deep knowledge of growth engineering principles, including experimentation frameworks, A/B testing strategy, and analytics integration to drive data-informed decisions.

Planning & Execution:

• Owns the technical direction for large, ambiguous initiatives—breaking down complexity into executable plans that align with company goals.
• Anticipates system limitations, proactively addresses gaps, and aligns engineering efforts with product and business strategy.
• Balances long-term technical health with short-term impact, setting a high bar for velocity, quality, and scalability.
• Navigates and unblocks complex technical challenges, identifying cross-team dependencies and aligning stakeholders around solutions.
• Sets standards for system architecture and software quality, ensuring that solutions are scalable, maintainable, and built to last.
• Leads the design and evolution of critical systems, applying deep knowledge of performance engineering, instrumentation, and observability.
• Mentors engineers across the organization in technical design, guiding teams through tradeoffs and long-term thinking.
• Operates as a key technical partner to Product, Design, Analytics, and other stakeholders, aligning technical strategy with broader organizational goals.
• Communicates technical decisions and trade-offs with clarity and empathy, adapting to a range of technical and non-technical audiences.
• Advocates for engineering excellence and operational best practices in areas such as security, performance, testing, and accessibility.
• Champions a collaborative and inclusive engineering culture, fostering psychological safety, mentorship, and continuous learning across teams.

Target Experience:

• 5-8+ years of software engineering experience, preferably in a growth or engagement-focused role.
• 3+ years of hands-on experience with React, TypeScript, and GraphQL in production environments.
• 3+ years of hands-on experience in Node.js.
• Experience with infrastructure-as-code technologies, including Terraform, Kubernetes, and AWS, to ensure scalable and secure system architecture.
• Experience working on growth-related projects, such as virality, social sharing, engagement loops, or referral programs.
• Experience optimizing email marketing, push notifications, or other re-engagement strategies is a plus.
• Experience with A/B testing frameworks and data-driven decision-making.

Flexibility:

We embrace flexibility in working hours to support collaboration with colleagues across regions and multiple time zones globally, fostering a dynamic and inclusive work environment where adaptability is key to success in this role.

Interested? Here’s what you should know:

This is a full-time remote role available in two different formats:

• Full-Time Employee: MX$140,292/month gross via a local third-party entity.

The benefits available and structures of the roles are different. We're happy to go over the details in our first call.

Our compensation philosophy is based on pay equity. All of our salaries are determined before we launch a role – they are based on a predetermined salary scale, the level on that scale and the cost of labor for that location.

Our Hiring Process:

• 3 h Tech interviews which includes a live coding session, architecture interview, and product interview
• ½ hr Interview with our VP of Engineering and ½ hr values interview with some People team members

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply—we’d love to hear from you. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!

We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us!

We especially encourage applicants of different backgrounds, cultures, sexual orientation, genders, experiences, and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and are looking for folks who can help continue to contribute to our growing team.

Change.org is committed to being a diverse and inclusive workplace. Everyone says this, right? Well, we mean it—we invest in serious programs to bring in and support women and people of color, we have in-person onboarding experiences and affinity groups to help everyone feel included, we regularly celebrate the heritage of all staff, and we believe strongly in consistent, fair, and transparent salary scales to help level the playing field. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or disability or veteran status.

We are committed to providing reasonable accommodations throughout the recruitment process for candidates with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

While we are a global company, we ask that you please submit your resumes/application questions in English.

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