Senior Technical Support Engineer

BENTLEY SYSTEMS, INC.; México; A distancia; USD 50,000 - 90,000; Jornada completa

Descripción de la vacante

Join an innovative firm as a Senior Technical Support Engineer, where you'll provide essential support for advanced structural engineering software. In this full-time role, you'll engage with users to troubleshoot issues, enhance product features based on feedback, and create valuable knowledge resources. This position offers the opportunity to work from home in Mexico while contributing to the development of cutting-edge solutions that shape the infrastructure of tomorrow. If you're passionate about technology and user satisfaction, this role is perfect for you!

Formación

• 5+ years of experience in post-tensioning required.
• Knowledge of US design codes and building modeling preferred.

Responsabilidades

• Provide technical support to users via Web, Phone & Email.
• Troubleshoot and resolve user issues to drive satisfaction.

Conocimientos

Technical Support

Problem Solving

Communication Skills

User Feedback Analysis

Self-motivated

Educación

Bachelor’s degree in Civil Engineering

Equivalent training and experience

Herramientas

RAM Concept

RAM Structural System

RAM Elements

RAM Connection

STAAD.Pro

ETABS

SAP2000

RISA

Descripción del empleo

The Senior Technical Support Engineer is primarily responsible for providing technical support for Bentley’s Structural Engineering software, RAM Concept, RAM Structural System, RAM Elements, and RAM Connection.

Your Day-to-Day:

• Provide technical support to users through Web, Phone & Email on RAM products like RAM Concept, RAM Structural System, RAM Elements, RAM Connection.
• Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage.
• Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests.
• Coordinate with Development, QA & Product Management team to prioritize bug fixes.
• Create knowledge articles, edit existing articles to keep them current and use those to support users.
• Test a product or a feature before a release.
• Carry out on site/web based technical presentations to users.

What You Bring to the Team:

• Bachelor’s degree in Civil, Structural Engineering, or equivalent training and experience.
• 5+ years of prior experience in post-tensioning is required.
• Knowledge of US steel & concrete design codes.
• Knowledge of building modeling & design would be preferred.
• Experience of using Ram Concept, RAM Structural System, RAM Elements, RAM Connection, STAAD.Pro, ETABS, SAP2000, RISA would be an advantage.
• Excellent communication skills in English (verbal & writing).
• Self-motivated, proactive individual with strong desire to learn.
• This is a full-time role expected to work 40 hours per week, home-based in Mexico.
• Requires sitting or standing at will while performing work on a computer.
• There is no travel required for this role.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.