Technical Account Manager

Philips; Tampico; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An innovative health technology company is seeking a Technical Account Manager to enhance customer relationships and ensure the successful adoption of the Tasy healthcare information system. This role involves acting as a trusted advisor, leading on-site engagements, and collaborating with various teams to identify and implement solutions that meet customer needs. If you're passionate about making a difference in healthcare and possess the necessary technical expertise and interpersonal skills, this opportunity could be the perfect fit for you. Join a team dedicated to improving lives through quality healthcare solutions.

Formación

• Hands-on experience with the Tasy system (implementation, support, or consulting).
• Fluency in Spanish; Portuguese and/or English desirable.

Responsabilidades

• Act as a trusted technical advisor to healthcare customers using Tasy.
• Lead on-site visits and system assessments for customer engagement.

Conocimientos

Tasy healthcare information system

Interpersonal skills

Communication skills

Customer-first attitude

Educación

Bachelor's degree in IT

Bachelor's degree in Engineering

Bachelor's degree in Healthcare

Descripción del empleo

Job Title

Technical Account Manager

Job Description

Your Role: As a Technical Account Manager, you will serve as the primary technical point of contact for Philips customers using the Tasy healthcare information system in Mexico. You will work closely with customers to ensure successful use and adoption of our solutions, providing strategic support and strengthening long-term relationships.

Key Responsibilities:

1. Act as a trusted technical advisor to healthcare customers using Tasy
2. Lead on-site visits, system assessments, and ongoing customer engagement activities
3. Collaborate cross-functionally with service, sales, and product teams
4. Identify customer needs and proactively propose solutions and improvements
5. Support project delivery and post-implementation success metrics

You are the right person if:

1. You have hands-on experience with the Tasy system (mandatory) (implementation, support, or consulting).
2. You have strong interpersonal and communication skills, with a customer-first attitude.
3. You have a bachelor's degree in IT, Engineering, Healthcare, or a related field.
4. You are fluent in Spanish (Portuguese and/or English desirable), with availability to travel frequently to visit clients in different regions.

How We Work Together

We believe that we are better together than apart. For our field roles, work is most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company built around the belief that every human matters. We are committed to ensuring that everyone everywhere has access to quality healthcare. Join us in doing the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.