Account Manager - Label (M/W/D)

Believe; Ciudad de México; A distancia; EUR 30,000 - 60,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that is redefining the music industry! As part of the distribution team, you will provide exceptional services to independent artists and labels, ensuring their growth and success. With a focus on innovation and transparency, you'll collaborate with a diverse team to enhance customer engagement and drive revenue. This role offers the chance to make a meaningful impact while working in a supportive environment that values diversity and personal development. If you're passionate about music and technology, this is the perfect opportunity for you!

Servicios

Tailor-made training and coaching program

Remote working policy

Wellness program with activities

Access to mental health platform

Eco-responsible company restaurant

Individual or family health insurance

CSE benefits

Rooftop access

Gym with free classes

Employee volunteering initiative

Formación

• Proven track record in account management with a solid network in the music industry.
• Fluent in English; Spanish and French are a plus.

Responsabilidades

• Provide distribution services for independent labels and artists.
• Ensure customer success and engagement in a dynamic environment.
• Identify KPIs and define action plans for customer success.

Conocimientos

Account Management

Client Portfolio Management

Fluent English

Knowledge of Music Industry

Data Analysis

Customer Engagement

Descripción del empleo

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.

Its 2020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

Ready to #setthetone with Believe?

Job Description

As account management / customer success, part of our distribution team, your mission is to provide the best distribution services for independent labels and artists with passion, innovation, care, and transparency.

You will work with a team of distribution & marketing partnerships to a network of indie artists and labels. You will support the team to ensure customer success and engagement in a constantly mutating environment.

Your duties will include but not limited to the following

• With exemplarity and by sharing Believe's driving forces in your daily relations and activities
  • Set guidelines, strategy, and objectives to improve performance
  • Support your team by identifying improvement needs
• Services execution and management of our portfolio of artists and labels
  • Identify appropriate KPIs to measure customer success and revenue growth and ensure regular reporting
  • Define actions plan when needed to reinforce customer success
  • Oversee takedowns, claims, and proper monetization of all content
  • Ensure cross-functional collaboration with the Editorial and Marketing Partnership and Video Channel Management team to optimize flawless execution
• Reinforce artists and labels success resulting in renewal of contracts and upsells
  • Supervision and execution of business reviews for top clients
  • Escalate client feedback and contribute to overall services improvement
  • Educate labels and artists on deliverables
  • Develop and maintain year on year customer gross revenue
  • Sell services which meet artist and/or label needs and potential

Qualifications

• Fluent English is mandatory to succeed in your role as part of a global company. Spanish and French can be a plus
• You have a proven track record in account management and a deep knowledge of client portfolio management
• A solid network in the music industry is a strong plus
• You are passionate about technology, data, and artists / labels development

Additional Information

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.

Set the tone with us

Working at Believe means having individual and collective impact in a fast-growing company!

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world.

We have two hearts at Believe - our People and our Artists.

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive.

ROCK THE JOB

• Tailor-made training and coaching program

• Remote working policy

• A wellness program "Pauses" with many activities and animations in-house

• Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist

• A healthy and eco-responsible company restaurant

• Individual or family health insurance

• CSE benefits

• A rooftop

• A gym with free classes

SING IN HARMONY

• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing, and the planet.

• Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint

• 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)