Customer Service (m/f)

IEE Sensing; Zapopan; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A leading company in the supply chain sector is seeking a dedicated professional to join their team. The role involves ensuring timely delivery of products, managing customer orders, and coordinating with various departments. Ideal candidates will have experience in logistics and possess strong negotiation skills. Fluency in English is essential, along with knowledge of SAP/R3. Join us to contribute to our commitment to excellence in customer service.

Formación

• At least 2 years of experience in a similar position.

Responsabilidades

• Ensure timely supply of finished product to customers.
• Process customer orders and invoices.
• Follow up on logistics requirements and KPIs.

Conocimientos

Fluency in English

Strategic negotiation skills

Herramientas

SAP/R3

Descripción del empleo

A company is only as good as its people. And, as we always want to be at the top of our game, you’ll need to be there too if you want to work with us. We are currently looking for the right person to join our Supply Chain Team.

Your responsibilities

Ensure the timely supply of the finished product to the customer, through the effective use of available systems and tools, as well as through direct communication with customers, ensuring inventory control, minimizing delivery time, and flow of goods. Programming the client’s requirements into the customers platforms.

• Processing of Customer Orders
• Processing of Customer and Intercompany Deliveries (if needed)
• Processing of Customer and Intercompany invoices
• Analyzing Customer Forecast and Customer Orders
• Follow up with Production Planning / Buffer Management to meet customer due date
• Coordinate month-end / year-end closing activities with Finance
• Processing of ramp-up scenarios for new Customer Projects
• Follow up on Internal Projects to meet Customer Requirements
• Follow up on Logistics requirements of IEE’s Customers (platforms)
• Follow up on IEE’s KPIs, e.g., Customer Fulfillment, Stock Targets
• Track shipments or returns sent by customers
• Generation of credit notes
• Follow up on the material until it is disposed of or returned to the customer

Your profile

• At least 2 years of experience in a similar position
• SAP/R3 knowledge in SD (Sales and Distribution) and MM (Material Management) modules is considered an asset
• Fluency in English is required
• Strategic negotiation skills