Content Marketer

Tidal; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a detail-oriented Content Marketer who thrives in a fast-paced, customer-focused environment. This role involves managing customer interactions, optimizing email campaigns, and collaborating closely with leadership to enhance customer satisfaction. The ideal candidate will have extensive experience in email marketing and customer support, with a strong proficiency in Klaviyo. Join a dynamic team that values creativity and results, and help shape the future of customer engagement through effective email marketing strategies. If you are passionate about delivering high-quality support and driving results, this opportunity is perfect for you.

Formación

• 3-5 years of freelancing experience in email marketing and customer support.
• Proficiency in Klaviyo for email template creation and automation.

Responsabilidades

• Act as the primary point of contact for customers via Slack and email.
• Design and modify email templates within Klaviyo based on customer specifications.

Conocimientos

Email Marketing

Customer Support

Detail-oriented

Communication Skills

Project Management

Herramientas

Klaviyo

Slack

Google Suite

Microsoft Excel

Zoom

ChatGPT

Monday.com

Asana

Descripción del empleo

Job Title: Content Marketer

Contractor Fee: $2,500 - $3,000/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are looking for a Content Marketer who thrives in a fast-paced, customer-oriented environment. The right candidate is highly detail-oriented, proactive, and results-driven. You will be responsible for managing customer interactions, providing email marketing support, and ensuring the smooth execution of email flows. Success in this role means consistently delivering high-quality customer support, optimizing email campaigns, and working collaboratively with leadership to meet customer needs.

Key Responsibilities:

• Act as the primary point of contact for customers via Slack and email.

• Address product-related questions and escalate customer concerns to leadership.

• Design and modify email templates within Klaviyo based on customer specifications.

• Create and manage email flows in both Klaviyo and the platform.

• Coordinate the implementation and rollout of the solution within customer Klaviyo accounts.

• Track, compile, and present performance reports demonstrating the impact on customer email personalization and flow results.

• Develop and maintain internal documentation on how to use the tools effectively.

• Conduct occasional customer calls to provide personalized support as needed

• Handle ad hoc tasks to support operations and customer success initiatives.

• Assist customers in fine-tuning email flows to meet their specific needs and goals.

Software/Platforms/Tools:

• Klaviyo

• Email Marketing Software

• Slack

• Google Suite (Docs, Sheets, etc.)

• Microsoft Excel

• Zoom

• ChatGPT or similar AI tools

• Monday.com

• Asana

Qualifications:

• At least 3-5 years of freelancing experience

• At least 3-5 years in email marketing and customer support.

• Proficiency in Klaviyo, especially email template creation and automation flow management.

• Excellent English communication skills, both written and verbal.

• Ability to work directly with customers, including calls for personalized support.

• Experience with ChatGPT or similar AI tools to optimize productivity.

• Detail-oriented with excellent organizational skills.

• Ability to manage multiple customer implementations simultaneously.

• Background in content marketing or creative copywriting for email marketing.

• Experience in creating and optimizing email marketing campaigns.

• Comfortable working in a remote, fast-paced environment.

Shift Schedule:

• Monday to Friday, 9am-5pm US PST