Help Desk Analyst

PPG; Santiago de Querétaro; A distancia; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

A forward-thinking company is seeking a Help Desk Analyst to provide exceptional support to end-users across multiple sites. In this remote-friendly role, you will resolve technical issues and respond to requests, ensuring high customer service standards. You will contribute to developing training materials and participate in infrastructure projects. If you have a proactive attitude and strong troubleshooting skills, this opportunity will allow you to grow in a dynamic IT environment while making a significant impact on user satisfaction.

Servicios

Medical Insurance

Life Insurance

Remote Work Flexibility

Formación

• 1-2 years of experience as a service desk analyst.
• Strong troubleshooting skills and proactive problem-solving attitude.

Responsabilidades

• Communicate effectively with both non-IT and IT staff.
• Focus on delivering quality IT solutions with first-call resolution.

Conocimientos

Troubleshooting Skills

Problem-Solving

Communication Skills

Time Management

English Proficiency

Herramientas

ERP Systems

Descripción del empleo

As a Help Desk Analyst, you will provide support to end-users across multiple PPG sites. Your responsibilities include resolving technical issues and responding to calls, emails, and personnel requests for technical support. This position is remote-friendly.

Main Responsibilities

1. Communicate effectively with both non-IT and IT staff to meet customer service standards.
2. Contribute to the development of training materials and plans.
3. Focus on delivering quality IT solutions with a goal of first-call resolution.
4. Support IT infrastructure.
5. Participate in infrastructure projects as agreed.

Qualifications

1. 1-2 years of experience as a service desk analyst.
2. Ability to prioritize and complete tasks efficiently.
3. Strong troubleshooting skills and a proactive problem-solving attitude.
4. Proficiency in English.
5. Experience with ERP systems is desirable.

Benefits, including medical and life insurance, will be discussed during the hiring process.