Customer Care Specialist - Italian And Spanish

buscojobs España; Guadalajara; A distancia; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A rapidly growing travel insurance company seeks a Customer Care Specialist to enhance customer experience across digital products. The role involves providing exceptional support, resolving inquiries, and collaborating with teams to improve services. Join a dynamic team focused on making life easier for travelers.

Servicios

Indefinite contract with opportunities for growth

Competitive salary plus performance-based variable

Flexible and positive work environment

Formación

• At least 3 years of experience in customer care in travel or insurance.
• Native-level Italian and Spanish skills required.

Responsabilidades

• Provide exceptional support to customers and ensure satisfaction.
• Handle inquiries and resolve issues across different channels.
• Collect customer information for claims and follow up on cases.

Conocimientos

Communication

Problem Solving

Multitasking

Descripción del empleo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission:

making life easier for travelers.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.

Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Mission :

Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Key activities / responsibilities to perform :

1. Ensure customer satisfaction and provide professional customer support.
2. Know our products inside and out to understand customer needs and recommend solutions.
3. Discuss with customers across different channels and provide information on our products and services.
4. Take the extra mile to engage customers.
5. Offer information about coverage and prices to prospective customers.
6. Respond promptly to customer inquiries.
7. Provide feedback to management on the efficiency of customer service tools, new customer needs, and ways to enhance our website and app value proposition.
8. Liaise with other departments to provide support.

Claims Support :

1. Collect customer information to open claims with the insurance company.
2. Follow up on open cases.
3. Resolve claims, doubts, and incidents for our travelers.

Requirements :

1. Native-level Italian skills required, and Spanish.
2. At least 3 years of experience in a similar position (Remote Customer Care in Travel & / or Insurance industry).
3. Ability to multitask (Email / Chat / Voice).
4. Medium level computer skills.
5. Effective communication skills – both verbal and non-verbal.
6. Always friendly and willing to assist others.
7. Ability to cope in a fast-paced environment.
8. Critical thinking and problem-solving skills.

Schedule :

• Full Time - 37.5 hours per week, Monday to Friday.
• 100% Remote (with an optional office near Torre Agbar in Barcelona).

Office Location :

• Indefinite contract with opportunities for growth.
• Competitive salary plus performance-based variable.
• Flexible and positive work environment.