Customer Services Representative

Kerry; Santiago de Querétaro; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that is a leader in taste and nutrition, where you can play a crucial role in delivering exceptional customer experiences. As a Customer Care Support Specialist, you will manage sales orders and collaborate with teams to ensure customer satisfaction. This role offers you the chance to develop your skills in a dynamic environment while contributing to the creation of healthier and more sustainable products. If you are passionate about customer service and thrive in a collaborative setting, this position is perfect for you.

Formación

• Proven ability to manage customer orders and data requests efficiently.
• Strong communication skills and teamwork to support customer care.

Responsabilidades

• Manage sales orders in SAP and ensure timely processing.
• Collaborate with teams for effective customer support and data maintenance.

Conocimientos

Customer focus

Teamwork

Communication skills

SAP

Power Bi

Excel advanced

English Advanced

Herramientas

SAP

SalesForce

Power Bi

Excel

Descripción del empleo

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role

The Customer Care Support Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service & data management requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management.

Key responsibilities

-Sales Order Management in SAP (VA01)
-Continuous excellence activities to improve current procedures
-Queue monitoring in SalesForce
-Report and data maintenance
-Constant collaboration and effective communication with NAMER team and other GBS team

Qualifications and skills

-Customer focus.
-Teamwork.
-Communication skills.
-SAP
-Power Bi
-Excel advanced
-English Advanced