Customer Service Representative

nVent; Reynosa; Presencial; USD 25,000 - 45,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for customers, providing innovative solutions and ensuring timely delivery of products. Your expertise in customer service will be crucial as you navigate inquiries and resolve issues efficiently. This position offers a unique opportunity to grow within a global organization committed to innovation and excellence. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is perfect for you.

Servicios

Philanthropic Activities Support

Diversity and Inclusion Initiatives

Career Development Opportunities

Formación

• 3+ years of customer service experience in a call center or manufacturing environment.
• Ability to maintain professional customer service manner with dissatisfied customers.

Responsabilidades

• Research and recommend solutions for customer inquiries regarding pricing and availability.
• Supervise shipment dates to ensure timely delivery and respond to customer requests.

Conocimientos

Customer Service

Attention to Detail

Problem-Solving

Communication Skills

Microsoft Office 365

Sales Force

ERP Systems

Educación

Associates University Degree

Herramientas

Microsoft Office 365

Sales Force

ERP Systems

Descripción del empleo

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, basic product questions.

• Receive and process domestic standard distributor orders via fax, electronic via JDE system, phone and email for assigned functional area/brand to ensure timely delivery to customers.

• Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters.

• Supervise or follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof of delivery and/or expediting shipment as needed.

• Identify key components to assist customers in part replacements

• Ensure all customer requests are responded to in a timely and professional manner.

• Maintain high level of performance by meeting team key performance indicator (KPI) goals.

YOU HAVE:

• Associates University degree.

• 3+ years of customer service preferably in a call center and/or manufacturing environment.

• 2+ years of Microsoft Office 365, Sales Force, ERP System or equivalent tools experience required.

• Proficient in English, both written and verbal.

• Preferably U.S. Visa for occasional business travel.

• Skills in attention to detail and accuracy.

• Skill in identifying root causes of routine problems/issues by asking probing questions and the ability to develop recommendations for resolution.

• Skill in handling multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.

• Skill to learn and retain product knowledge for use in day to day responsibilities.

• Ability to maintain professional customer service manner when taking care of dissatisfied customers and demonstrate empathy for the customers' situation.

• Ability to build and maintain effective work relationships across functional areas.

• Ability to demonstrate an attitude that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Adheres to the highest level of professionalism by demonstrating honesty, integrity and maturity.

• Ability to apply strong written and verbal communication skills, with the ability to talk to people at all levels within the organization and outside the organization.

• Ability to adapt to rapidly changing business circumstances along with the ability to thrive in a constantly changing business environment.

Physical and environmental abilities:

• Much of the work will be in a normal call center office environment. The ability to answer a high volume of calls and clearly and comfortably view, interpret and process information via a computer monitor for extended periods of time during normal working hours is required.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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