Collections Representative

Nissan Motors; Aguascalientes; Presencial; MXN 20,000 - 40,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated individual for a role focused on resolving delinquent accounts. This position involves negotiating beneficial payment arrangements while providing top-notch customer service. The ideal candidate will possess strong communication skills and a solid understanding of auto finance and collections. With a commitment to quality and adherence to regulations, you'll be instrumental in maintaining brand value and achieving long-term growth. Join a dynamic team where your contributions will make a significant impact in a supportive and inclusive environment.

Formación

• Understanding of auto finance and collections for accounts 5-59 days past due.
• Ability to apply collection tools while adhering to regulations.

Responsabilidades

• Negotiate payment arrangements for delinquent accounts.
• Research customer disputes and maintain delinquency percentages.

Conocimientos

Auto finance knowledge

Collections techniques

Communication skills

Conflict resolution

Problem-solving abilities

Educación

High school diploma

Bachelor's degree

Herramientas

MS Office

Descripción del empleo

Job Description

In this role, you will negotiate resolutions for accounts that are 5-59 days past due. You will provide customer service by adhering to a call plan and demonstrating NMAC/IFS Core Values. Your contributions will help build brand value and achieve long-term profitable growth.

Job functions:

Include, but are not limited to: receiving outbound and inbound calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements beneficial to both NMAC/IFS and the customer. Researching customer disputes, questions, and concerns related to account status. Maintaining standard delinquency percentages and clearance ratios for individual portfolios to meet Quality Assurance standards. Utilizing all available tools creatively to investigate leads. Analyzing delinquent accounts for appropriate action and making recommendations to senior staff or supervisors.

Job Knowledge and Skills:

Understanding of auto finance and collections sufficient to service accounts delinquent by 5-59 days. Ability to diagnose situations and apply appropriate collection tools while adhering to all Federal and State regulations and company policies. Strong oral and written communication, listening, and interpersonal skills. Effective conflict resolution and negotiation skills. Good organizational and problem-solving abilities. A customer-responsive approach to work activities.

Requirements:

• High school diploma required; Bachelor's degree preferred.
• Knowledge of collection techniques, business practices, and related regulations.
• Intermediate MS Office skills.
• Fluent in English.

Schedule:

Availability to work 48 hours per week. Schedules may fall within 7:00 am to 8:00 pm, Monday to Friday, and 8:00 am to 12:00 pm on Saturdays. Department needs may assign 5- or 6-day schedules for at least 6 months.

Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) conducts hiring based on the job profile, without discrimination based on gender, gender identity/expression, sexual orientation, race, color, language, religion, political opinion, national or social origin, economic status, birth, or other conditions.

By applying for this position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public background check due to the sensitive nature of the role, including proprietary information, financial data, and other assets requiring confidentiality. Applying signifies consent to this process.

Location: Aguascalientes, Mexico