MX Customer Care Agent- Evening Shift

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.

An Inbound Dispatch Support Rep is focused on operational support. They communicate with truck drivers, dispatchers, and customers daily. They provide top quality customer service and thorough information in a fast-paced environment using email and the telephone. Whether it is providing a simple piece of information or facilitating a complex solution, the Coyote 24.7 Team is there to help with a friendly voice and a No Excuses mentality.

Daily Tasks & Responsibilities (include, but not limited to):

1. Answer inbound calls and emails from our drivers, carriers, and customers in a timely manner
2. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valued
3. Meet personal/team qualitative and quantitative targets
4. Use available people and information resources to resolve issues independently, urgently, and thoroughly
5. Update and document information utilizing applicable company software
6. Create incidents & send emails as needed and notify appropriate parties, escalating where necessary
7. Execute while maintaining exceptional customer service in tone and actions
8. Take part in training and other learning opportunities to expand knowledge of the company and position

Do Well, Be Well:

• Medical, Dental, Vision, and Life Insurance coverage
• Mental and Nutritional health resources
• Over $2 million invested annually in professional growth and development tools
• Free access to LinkedIn Learning to grow in your profession and gain new skills
• 15 Paid Time Off days first year
• Home office bonus
• 3 paid Community Service Days annually
• Employee's lead Cultural Inclusive Teams
• Casual Office dress code
• Pet friendly Office

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.