Sr Program Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Sr Program Manager located in Guadalajara, North Campus.

Reporting to the Program Management Manager, the Sr Program Manager role involves guiding a team of cross-functional experts in the delivery of customer-focused products and services. This role will oversee the development and implementation of project, pricing, and program strategies to continue delivering value to the business and its customers.

What a typical day looks like:

• Organize, plan and direct program schedules and budgets.
• Track relevant metrics and drive action items based on results.
• Provide help, knowledge, and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherence to product development timelines, delivery, quality, and the required business metrics.
• Review program proposals or plans to resolve time frames, funding requirements, procedures for accomplishing programs, staffing requirements, and allotment of available resources to various phases of the program.
• Establish work plans and staffing for each phase of the program and arrange for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction, also controlling different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• Conduct customer satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Support production sites for projects, costs, and other customer-related matters through business expertise.
• Excellent communication skills and must be fluent in Spanish & English.

The experience we’re looking to add to our team:

• Bachelor’s Degree in Administration or related field.
• Master's degree in business administration or program management is desirable.
• Advanced experience as a Program Manager is mandatory.
• Experience in the electronics manufacturing industry.
• Experience and leadership of cross-functional teams (CFT).
• Advanced English (mandatory).
• Experience in complex projects.
• Organized and responsible.
• Diploma or Certification in Program Management.
• Valid passport and visa are a plus.
• Strong communication and negotiation abilities.
• Proficiency in Office (Excel and PowerPoint).
• Knowledge of technical manufacturing processes (Capabilities, rates, etc.).
• Knowledge of financial aspects (quotes, charges) is also a plus.
• Experience with OTD, yields, CTBs, P&L analysis, and plan attainment.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• Life Insurance.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.