IT End User Support Analyst II

Conduent Business Solutions France; Hermosillo; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

Join an innovative firm that values individuality and offers a dynamic work environment. This role focuses on providing exceptional IT support to end-users, ensuring seamless communication and effective troubleshooting. You'll be part of a dedicated team, helping clients navigate their technical challenges while developing your skills in a supportive atmosphere. If you're passionate about technology and customer service, this opportunity is perfect for you!

Formación

• 2+ years of IT support experience in a helpdesk environment.
• Fluent in English with strong communication skills.

Responsabilidades

• Provide end-user support in a helpdesk environment.
• Diagnose and resolve technical issues while managing multiple tasks.

Conocimientos

Fluent English (Speaking & Writing)

Customer Service Experience

IT Support Experience

Strong Communication Skills

Troubleshooting & Multitasking

Herramientas

ServiceNow

Windows OS

Microsoft 365

Active Directory

Descripción del empleo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us to thrive personally, make a difference, and be part of a culture that values individuality every day.

Mandatory Requirements

1. Fluent English (Speaking & Writing): Ability to communicate clearly with end-users and document escalations effectively.
2. Customer Service Experience (Preferred): Prior experience in a support or service-oriented role is highly desired.
3. 2+ Years of IT Support Experience: Providing end-user support in a helpdesk or IT service desk environment.
4. Strong Communication Skills: Able to explain technical issues simply, both verbally and in writing.
5. Troubleshooting & Multitasking: Ability to diagnose and resolve common technical issues while managing multiple tasks.
6. Ticketing System Experience: Familiarity with logging and tracking incidents in an ITSM tool.
7. Willing to rotate schedules monthly: To cover different shifts as operational needs require.

Technical Skills (Preferred)

1. ServiceNow (or similar ITSM tools): Experience handling tickets and basic incident management.
2. Windows OS & Microsoft 365: Basic troubleshooting of Windows systems, Office Suite, and email issues.
3. Basic Networking Troubleshooting: Understanding connectivity issues (Wi-Fi, VPN, DNS, DHCP, etc.).
4. Active Directory (Basic): Ability to reset passwords and manage user accounts.

Soft Skills & Work Ethic

1. Problem-Solving Attitude: Takes initiative to find solutions and escalate when necessary.
2. Attention to Detail: Ensures accurate documentation and follow-up on cases.
3. Team Player: Collaborates well with peers and escalates appropriately to Tier 2 support.
4. Willingness to Learn: Open to training and developing technical skills for growth within the role.

Conduent is an Equal Opportunity Employer and considers applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship, genetic information, or any other protected group.

People with disabilities needing accommodations can request them by downloading the form, completing it, and emailing it to [e-mail]. For more details, see Conduent's ADAAA Accommodation Policy.

At Conduent, we prioritize health and safety. While vaccination is not required for most roles in the US, providing your vaccination status is a legal employment requirement where permissible.