Manager of Professional Services

MMC Group; Guadalajara; Híbrido; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

A leading company in workforce management is seeking a Manager of Professional Services to lead a high-performing team in delivering SaaS solutions. This role requires strong leadership, process optimization, and customer-facing skills in a fast-paced environment. The successful candidate will manage a multi-functional team, optimize processes, and ensure high implementation standards while collaborating with various stakeholders.

Servicios

Hybrid work model

Leadership and career development opportunities

Free major medical insurance for employee and dependents

Free emergency abroad insurance

Free dental insurance

Life insurance

Paid holidays

Christmas bonus

Vacation premium

Savings fund contribution

Restaurant card contribution

Grocery ticket contribution

Work-from-home stipend

Wellness stipend

Formación

• 5+ years of experience in Professional Services within a SaaS environment.
• 3+ years of direct management experience within post-sales operations.

Responsabilidades

• Lead a multi-functional team delivering configuration and quality assurance.
• Continuously optimize and refine implementation processes.
• Manage and triage critical incidents impacting delivery timelines.

Conocimientos

Leadership

Communication

Resource and capacity planning

Technical understanding of front-end and back-end systems

Performance metrics

Educación

Bachelor's degree

Descripción del empleo

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com.

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification documents upon hire.

Job Requirements:

Manager of Professional Services (Hybrid, Mexico)

We are seeking an experienced and driven Manager of Professional Services to lead a high-performing team of configuration and QA consultants in the successful delivery of SaaS solutions across the United States. This is a high-impact role that blends people's leadership, process optimization, and customer-facing responsibilities in a fast-paced, client-focused environment.

Responsibilities

• Lead a multi-functional team delivering configuration and quality assurance across a portfolio of complex software implementations.
• Identify skill gaps within the team and recommend training and upskilling initiatives to ensure continued growth and excellence.
• Continuously optimize and refine implementation processes, driving efficiency across all project phases.
• Manage and triage critical incidents impacting delivery timelines and customer satisfaction.
• Proactively challenge status quos and elevate the role of QA and configuration in achieving high implementation standards.
• Act as a management-level escalation point for clients, building trust and ensuring issues are resolved with urgency and professionalism.
• Develop and maintain detailed capacity and resource plans to support project execution and team workload balance.
• Collaborate cross-functionally, demonstrating tact, professionalism, and influence across internal and external stakeholders.
• Uphold project management best practices, promoting continuous improvement and process excellence.
• Serve as a bridge between product strategy and implementation, aligning customer needs with product capabilities.
• Perform other duties as required to support the success of the professional services function.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience in Professional Services within a SaaS environment.
• 3+ years of direct management experience within post-sales operations (e.g., implementation, customer success, support).
• Proven ability to build and manage cross-functional relationships and high-performing teams.
• Experience setting and tracking performance metrics for transactional/consultative teams.
• Strong communication skills, including executive-level presentation capability.
• Resource and capacity planning expertise, with a strong understanding of utilization and workload balancing.
• Technical understanding of front-end and back-end systems to validate effort estimates and offer technical guidance.
• Proficiency in interpreting Statements of Work (SOWs) and translating them into actionable project requirements.
• Comfortable working within both Agile and Waterfall methodologies.
• Familiarity with industry regulatory requirements and upcoming mandates.
• Proven ability to influence cross-functional teams in a matrixed environment.
• Must be fluent in English and Spanish.
• Ability to travel up to 10%.
• Strong discipline in managing time sheets, expenses, and project documentation.

Benefits

• Hybrid work model
• Leadership and career development opportunities
• Free major medical insurance for employee and dependents
• Free emergency abroad insurance
• Free dental insurance
• Life insurance
• Paid holidays
• Christmas bonus
• Vacation premium
• Savings fund contribution: 13% of monthly gross base salary (up to federal cap)
• Restaurant card contribution: 10% of monthly gross base salary (up to federal cap)
• Grocery ticket contribution: 10% of monthly gross base salary (up to federal cap)
• Work-from-home stipend: 815 MXN/month
• Wellness stipend: Up to 1,000 MXN/month

Compensation

This position is compensated in Mexican Pesos (MXN). The salary range provided reflects the expected minimum and maximum pay. Final compensation may vary based on individual qualifications, experience, and performance.

Apply now to join a purpose-driven team that's redefining how governments and communities benefit from modern technology.