Customer Service Manager - Automotive (Industry)

Aluminio de Baja California, S.A de C.V.; Baja California; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic manager with extensive experience in the automotive sector. This role requires a strategic thinker who can oversee supply chain management and foster strong customer relationships. The ideal candidate will possess advanced skills in Excel and CRM systems, along with a Bachelor's degree in Engineering or International Business. If you are passionate about driving growth and have a keen understanding of market trends, this is an exciting opportunity to make a significant impact in a thriving environment.

Formación

• 5+ years of management or supervisory experience in a Maquiladora.
• 3+ years in the automotive industry with strategic account management.

Responsabilidades

• Oversee supply chain management and customer relationships.
• Develop and execute Key Account Plans while coordinating orders.

Conocimientos

Management Experience

English Proficiency

Supply Chain Management

Advanced Excel Skills

Project Management

CRM Knowledge

ERP Systems Knowledge

Customer Relationship Management

Market Trends Knowledge

Educación

Bachelor's Degree in Engineering

Bachelor's Degree in International Business

Herramientas

CRM Systems

ERP Systems

Excel

Descripción del empleo

● 5 years as manager or supervisor - Maquiladora (Mandatory)

● 3 years in the automotive industry

● Bachelor's degree in Engineering, International Business, or similar

● Advanced English proficiency, both oral and written (Mandatory)

● Knowledge of supply chain management (Mandatory)

● Advanced Excel skills

● Project management experience

● CRM and ERP systems knowledge

● Valid visa for travel (if applicable)

● Ability to visit customers and attend meetings

● Knowledge of automotive industry trends and standards

● Strategic Customer Relationship Management skills

● Experience in developing and executing Key Account Plans

● Order coordination and tracking abilities

● Proficiency in using CRM and preparing progress reports

● Strategies for Key Account growth and development

● Willingness to travel as needed

● Up-to-date knowledge of market trends and customer needs