Senior Consultant (SharePoint Administrator)

AstraZeneca; Guadalajara; Híbrido; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading company in the pharmaceutical industry seeks an IT Infrastructure Operations professional in Guadalajara. The role involves developing and implementing IT solutions, collaborating with various teams, and applying ITIL principles. Candidates should possess strong communication skills and relevant experience in IT environments.

Formación

• Higher education with capability in a complex IT environment.
• Experience in Information Services/IT with good business acumen.
• Well-versed in ITIL V3.0 practices and processes.

Responsabilidades

• Develops technical expertise for IT Infrastructure Operations solutions.
• Implements new services validated by the Solutions Engineering team.
• Supports investigations of problems within existing solutions using ITIL principles.

Conocimientos

Communication

Collaboration

Problem Solving

Networking Knowledge

Educación

Degree in Computer Science or related field

Herramientas

Migration tools like Sharegate

Descripción del empleo

Job Description

• Develops technical expertise and provides inputs to project teams for the development, implementation, maintenance, and improvement of IT Infrastructure Operations solutions.
• Supports review of technical designs to ensure adherence to the AZ Architecture Roadmap, Information Services Strategy, High-Level Designs, regulatory requirements, and standards, collaborating closely with the Solutions Engineering team.
• Implements new services validated by the Solutions Engineering team, following ITIL V3 principles.
• Assists in preparing business cases, Requests for Proposals, supplier selection, and proposal evaluations.
• Supports senior employees or peers in defining infrastructure solutions aligned with target benefits and value.
• Assists in designing, developing, configuring, and documenting infrastructure components.
• Provides support for performance analysis and documents solution components.
• Gathers and reports management information on existing infrastructure solutions and services.
• Performs routine maintenance, support activities, and resource evaluations to maintain or expand service levels.
• Supports colleagues in the Operations team with technical input and escalates issues as necessary, working closely with them.
• Supports investigations of problems within existing solutions using ITIL V3.0 principles.
• Demonstrates the ability to identify and propose innovative solutions to improve service performance.

Mandatory Requirements

• Higher education with demonstrated capability to operate in a complex IT environment.
• Experience in an Information Services/IT environment with good business acumen.
• Experience working with third-party suppliers.
• Experience in a quality and compliance environment, applying policies, procedures, and guidelines.
• Proven experience in designing, testing, and maintaining solutions.
• Experience sharing knowledge and implementing changes.
• Well-versed in ITIL V3.0 practices and processes.
• Good communication skills supporting collaboration with remote colleagues.
• Ability to interpret and communicate technical information in business language aligned with AZ.
• Good networking knowledge (advantageous), especially working with Firewall/Network teams.

Desirable Requirements

• Degree in computer science or related field.
• Good commercial awareness and understanding of the external market.
• Demonstrates initiative, strong customer orientation, and cross-cultural working skills.
• Experience with migration tools like Sharegate.

Strong English communication skills required.

Positions are open to Mexican Citizens and official residents of Mexico.

Location: Guadalajara (hybrid - working in the office 3 days a week). We promote in-person collaboration to foster innovation, while respecting individual flexibility.

Date Posted: 21-May-2025

Closing Date: 15-Jul-2025

AstraZeneca values diversity and inclusion, encouraging applications from all qualified candidates regardless of background. We comply with all applicable laws regarding non-discrimination and work authorization.