E-Comm and Payment Specialist

Nielsen; Guadalajara; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global media insights company in Guadalajara is looking for an E-Comm & Payment Specialist. You will manage panelist relations, process payments and incentives, and optimize digital channels to ensure engagement and satisfaction. The ideal candidate is tech-savvy, detail-oriented, and an exceptional communicator. This hybrid position offers a dynamic work environment in the media industry.

Formación

• Proficient in Google Suite applications and comfortable navigating multiple internal systems.
• High ability to multitask and ensure accuracy in all processes.
• Excellent writing skills and a knack for clear, professional communication.

Responsabilidades

• Respond to inquiries across email, website, and app, ensuring prompt resolution or escalation.
• Accurately handle check reissues, manual payments, incentive adders, including investigating payment issues.
• Oversee chat communication, identify areas for improvement, and contribute to performance statistics.

Conocimientos

Tech-Savvy

Detail-Oriented

Exceptional Communicator

Problem-Solver

Adaptable

Herramientas

Google Suite

3CI

Omni

Xnet

Descripción del empleo

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Are you passionate about precise payments and exceptional digital support? Join our team as an E-Comm & Payment Specialist and become the go-to expert ensuring our panelists are engaged, accurately paid, and seamlessly supported across multiple platforms!

In This Role, You Will

• Manage Panelist Relations: Respond to inquiries across email, website, and app, ensuring prompt resolution or escalation.
• Process Payments & Incentives: Accurately handle check reissues, manual payments, incentive adders, and gift card loading, including investigating payment issues.
• Monitor & Optimize Digital Channels: Oversee chat communication, identify areas for improvement, and contribute to performance statistics.
• Handle Status Changes: Process panelist status updates based on various criteria (e.g., "Away from Home," medical/technical issues).
  
  

Qualifications

What We're Looking For:

This is a hybrid position based in our Guadalajara office.

• Tech-Savvy: Proficient in Google Suite applications and comfortable navigating multiple internal systems (e.g., 3CI, Omni, Xnet).
• Detail-Oriented & Organized: High ability to multitask and ensure accuracy in all processes.
• Exceptional Communicator: Excellent writing skills and a knack for clear, professional communication.
• Problem-Solver: Ability to investigate and research issues, finding solutions even when answers aren't obvious.
• Adaptable: Willingness to learn new tasks and grow within the position.
  
  

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.