Document Control & Customer Service Specialist

Robert Bosch Group; Monterrey; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Robert Bosch Group in Monterrey, Mexico is seeking a Document Control & Customer Service Specialist to manage engineering documentation, BOM releases, and SAP/TC workflows.

You will coordinate, create, and maintain product support data across SAP and TC systems, govern engineering document releases, and liaison with cross-functional teams.

The role requires strong communication, mastery of SAP CMD/R1P, TC systems, and PLM processes to ensure data integrity and smooth service operations.

Formación

• Excellent communication and cross-functional collaboration.
• Advanced SAP ERP mastery, CMD and R1P modules.
• Hands-on TC systems experience and change procedures.
• Familiar with DBMS and PLM workflows.
• Experience with consumer cooking appliances is a plus.

Responsabilidades

• Manage creation/modification of Bills of Materials for new product launches and design changes.
• Serve as liaison for Service BOMs and spare part development.
• Generate and maintain master material numbers in CMD and SAP.
• Maintain BOM data integrity as per ECOs and engineering specs.
• Define Appliance Engineering Tolerances and approvals for product lines.
• Coordinate technical data exchanges during ECO meetings to align teams.
• Leverage SAP and TC software to streamline documentation workflows.
• Provide documentation support to Development and Sustaining Eng teams.
• Audit and correct complex BOMs to ensure data accuracy.
• Provide cross-functional backup to maintain continuity.

Conocimientos

Communication skills

Cross-functional teamwork

Detail-oriented

Documentation skills

Herramientas

SAP ERP

CMD

R1P

TC systems

PLM workflows

Master data

Descripción del empleo

Document Control & Customer Service Specialist

• Full-time

Bosch is a multinational engineering and electronics company that produces automotive components and industrial products.

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life across the globe.

At Bosch you will take responsibility for products enclosures development support, quality improvement and cost reduction. You will work designing 3D & 2D; BOM release on respective PLM system. Assist for test plan and test report creation and assist for manufacture and supplier communication of technical topic and design implementation in production line.

The Specialist, Document Control & Customer Service serves as the primary controller for all engineering development documentation affecting Customer Service. In this role, you will coordinate, create, and maintain product support data within SAP and TC systems. You will govern the release of engineering documentation throughout the product development lifecycle. Additionally, you will act as the key cross-functional liaison within the extended organization to standardize, control, and document common service parts across BSH production facilities.

Key Responsibilities

• Manage the creation / modification of Bills of Materials (BOMs) based on technical inputs and requirements from the Product Development team to support new product launches and subsequent design modifications.
• Serve as the primary liaison for Service BOMs and spare part development between the Product Development and Customer Service teams.
• Generate and maintain master material numbers within the CMD and SAP environments to support ongoing Service operations.
• Maintain absolute BOM data integrity (including creation, updates, and archiving) in accordance with design engineering specifications and approved Engineering Change Orders (ECOs).
• Define and maintain Appliance Engineering Tolerances (AETs) and technical approvals for the BSH product line.
• Initiate and coordinate technical data exchanges during Engineering Change Review meetings to ensure cross-departmental alignment.
• Leverage advanced proficiency in SAP and TC software, systems, and compliance procedures to streamline documentation workflows.
• Provide dedicated documentation and engineering support to the Development and Sustaining Engineering departments.
• Audit, review, and correct complex BOMs to guarantee data accuracy and prevent downstream operational issues.
• Provide cross-functional backup and coverage for team members to maintain uninterrupted business continuity.
• Execute other operational and administrative duties as assigned by leadership.

Requirements

• Excellent communication skills and the ability to work collaboratively in a cross-functional team environment.
• Advanced proficiency in SAP ERP systems, specifically within master data and documentation modules (such as CMD and R1P).
• Direct, hands-on experience utilizing TC systems and executing technical change procedures.
• Established ability to perform Specialist I, Doc Control position with ease.
• Familiarity with Database Management Systems (DBMS) and Product Lifecycle Management (PLM) workflows.
• High speed and accuracy in master data entry, with a strict focus on detail and data integrity.
• Hands-on experience with consumer cooking appliances or related products.