Distribution & Logistics E-commerce Manager - LATAM

Levi Strauss & Co.; Cuautitlán Izcalli; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Sr. Manager for Ecommerce Operations to lead and optimize ecommerce processes across Latin America. This pivotal role combines operations, customer service, and technology to enhance customer satisfaction and drive growth. The ideal candidate will have extensive experience in ecommerce, a strong analytical mindset, and the ability to implement best practices in a collaborative environment. Join a forward-thinking team dedicated to delivering exceptional customer experiences while managing a dynamic ecomm P&L. This is a unique opportunity to influence the future of ecommerce in a thriving market.

Formación

• 7+ years of experience in ecommerce operations with a focus on retail.
• Proven track record of implementing best practices in ecommerce.

Responsabilidades

• Oversee order management and ensure timely fulfillment.
• Develop and optimize fulfillment and shipping strategies.

Conocimientos

Ecommerce Operations

Inventory Management

Warehouse Management

Customer Service

Analytical Skills

Leadership

Problem-Solving

Educación

Bachelor's degree in Business Administration

Supply Chain Management

Herramientas

Ecommerce Platforms

AI-Enabled Customer Service Solutions

Descripción del empleo

Job Description

The Sr. Manager, Ecommerce Operations will be responsible for overseeing and optimizing all aspects of our ecommerce operations in Latin America. This role will ensure that our ecommerce processes are efficient, scalable, and aligned with industry best practices to drive growth and enhance customer satisfaction.

This position sits at the intersection of operations, customer service, finance, technology, and commercial, relying on leadership and collaborative skills to manage the ecomm P&L and consumer experience. This role makes data driven decisions, manages ecomm and omnichannel fulfillment and returns programs while driving business results.

Key Responsibilities

• Order Management: Oversee the end-to-end order management process, ensuring timely and accurate order fulfillment by the different O&O DC’s and contracted 3PL’s.
• Inventory Management: Implement and maintain robust inventory management practices to ensure optimal stock levels and minimize stockouts.
• Warehouse Management: Manage warehouse operations to ensure efficient storage, picking, packing, and shipping of products.
• Fulfillment and Shipping Logistics: Develop and optimize fulfillment and shipping strategies to ensure timely and cost-effective delivery of products.
• Returns Management: Establish and manage a streamlined returns process to enhance customer satisfaction and operational efficiency.
• Commercial Accounting: Ensure accurate pricing, billing, and application of discounts to orders.
• Customer Service: Implement AI-enabled customer service solutions to build brand loyalty and enhance the customer experience.
• Omnichannel Strategy: Develop and execute an omnichannel strategy to provide a seamless customer experience across all touchpoints.
• Social Commerce: Integrate social commerce into the ecommerce strategy to drive engagement and sales.
  
  

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 7 years of experience in ecommerce operations, with a focus on retail.
• Proven track record of implementing best practices in ecommerce operations.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Proficiency in ecommerce platforms and tools.
  
  

Preferred Qualifications

• Experience with AI-enabled customer service solutions.
• Knowledge of omnichannel and social commerce strategies.
• Familiarity with commercial accounting practices in ecommerce.
  
  

Key Competencies

The Senior Manager possesses a strong senior presence that allows them to act independently to influence senior stakeholders. Success in this role requires a combination of analytical, strategic and program management skills with a hunger for creative business problem solving and an ability to own and execute against business objectives in a cross-functional, collaborative environment.

• Strategic Thinking: Ability to develop and implement long-term strategies to enhance ecommerce operations.
• Operational Excellence: Commitment to continuous improvement and operational efficiency.
• Customer Focus: Strong focus on delivering an exceptional customer experience.
• Leadership: Ability to lead and motivate a team to achieve operational goals.
  
  

Key Performance Indicators (KPIs)

• Order Fulfillment Rate: Percentage of orders fulfilled on time and accurately.
• Inventory Turnover: Rate at which inventory is sold and replaced over a specific period.
• Warehouse Efficiency: Metrics such as order picking accuracy, order cycle time, and warehouse utilization.
• Shipping Cost per Order: Average cost of shipping per order.
• Return Rate: Percentage of orders returned by customers.
• Customer Satisfaction Score (CSAT): Measure of customer satisfaction with the ecommerce experience.
• Net Promoter Score (NPS): Measure of customer loyalty and likelihood to recommend the brand.
  
  

LOCATION

Cuautitlan Izcalli, Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.