Director, System & Software Implementations - 10146

Coupa Software; México; A distancia; MXN 1,869,000 - 2,431,000; Jornada completa

Descripción de la vacante

A leading spend management platform provider is seeking a seasoned Engagement Director to oversee the full implementation of customer solutions in the LATAM region. This role requires managing large-scale projects, ensuring successful go-lives, and collaborating with engagement managers to align with customer business goals. Candidates should have a strong background in project management and excellent communication skills.

Formación

• Experience in managing large-scale customer implementations.
• Ability to drive initiatives that align with business goals.
• Strong communication and teamwork skills.

Responsabilidades

• Deliver end-to-end implementation of Coupa solutions.
• Serve as the delivery executive sponsor for customer projects.
• Manage reporting, risk analysis, and resource alignment.

Descripción del empleo

Overview

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of an Engagement Director to Coupa

As an Engagement Director for Coupa, you will be in the most senior individual contributor role in supporting the execution and evolution of customer service delivery in the LATAM region. You would be responsible to deliver the end-to-end implementation of the Coupa solution with focus on large or strategic customer accounts. In addition, serve as the delivery executive sponsor (DES) supporting engagement managers on customer projects. These projects can be delivered either directly by the Professional Services team or in support of one of our certified implementation partners. You would be accountable for the successful go-lives of the customer, as well as being the ambassador of system expertise and best practices that would be aligned to the customers’ business goals for choosing Coupa. Core responsibilities would be to drive the implementation of the end-to-end implementation. This includes managing the reporting, risk analysis and mitigation, as well as aligning the required resources to your project delivery either directly or in concert with the relevant delivery partner. In addition, as a DES, you will ensure and support the engagement managers (EM) towards a successful go-live.