Director HR Shared Services - Americas

Sonova; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Director of HR Shared Services to lead and enhance HR operations across the Americas. This pivotal role involves managing a dedicated team of HR professionals, ensuring exceptional service delivery, and driving continuous improvement initiatives. The ideal candidate will possess extensive international HR experience, strong leadership skills, and a deep understanding of HR systems and analytics. Join a forward-thinking company that values innovation and efficiency, and play a crucial role in shaping the future of HR services in a dynamic environment.

Formación

• 8+ years of international HR management experience in a large organization.
• Strong knowledge of program management, service level measurement, and quality management.

Responsabilidades

• Lead a team of HR professionals to deliver HR services across the region.
• Manage customer relationships and drive continuous improvement in HR operations.

Conocimientos

Interpersonal Skills

Leadership Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Business Acumen

Adaptability

Confidentiality

Educación

University Degree in Business Administration

HR Degree

Engineering Degree

Herramientas

HR Systems

HR Analytics

Service Management Platforms

MS Office

Descripción del empleo

This position is part of Sonova’s Global HR Operations Management Team and is responsible for leading and continuously improving the Regional HR Operations Unit which includes the delivery of HR Services and the oversight and development of the Regional HR Service Teams. Additionally, actively participate and support the Global HR Operations growth and expansion strategies within the region.

The Director HR Shared Services - America focuses on delivering exceptional customer experience while ensuring the right levels of efficiency.

Tasks & Responsibilities

1. Lead and manage a team of HR Professionals responsible for delivering HR Services across the region following the defined strategy, objectives and agreements.
2. Monitors, reviews and reports on Regional HR Operations overall KPI’s and SLAs within the region.
3. Establishes and proactively manages customer relationships, including handling customer expectations and seeking feedback.
4. Drives partnership with Regional HR BPs, Local HR and HR COEs to collectively develop and improve the HR Service Delivery to our customers.
5. Oversees and drives the development of the Regional HR Operations Services team leading to a high-performance, customer-centric culture.
6. Identifies, recommends and if applicable owns continuous business process improvement of Regional HR Operations.
7. Ensures HR Operations compliance with relevant statutory regulatory requirements regarding employees, including applicable legislation within the region.
8. Manage the regional portfolio of ongoing HR operations projects, including the transition of HR processes from the local to the regional operations teams over time.
9. Maintain awareness and knowledge of theory and methods regarding governance, program management, process transformation, performance management, and quality management.

Minimum Requirements

1. University degree in business administration, HR, engineering or related field.
2. International work experience up to 8 years managing a range of HR services to a large, dispersed employee population and experience in HR systems and data management.
3. Deep content knowledge in the areas of program management, process transformation, service level measurement and management, quality, and knowledge management.
4. Ability to maintain discretion and confidentiality at all times.
5. Ability to adapt to changing circumstances and prioritize tasks based on shifting business needs.
6. Exceptional interpersonal skills, business acumen, critical evaluation, ethical practice and communication skills.
7. Effective leadership skills that can energize multi-disciplined work teams to respond to business needs.
8. Strong analytical, conceptual and problem-solving skills with experience in organizing, planning, and executing large projects.
9. Professional in English verbally & writing; any other language beneficial.
10. Highly proficient with HR systems, HR Analytics, Service Management, Delivery and Workflow Platforms, Excellent MS Office skills.