Director, HR Shared Services

Ford Motor Company; Naucalpan de Juárez; Presencial; MXN 2,248,000 - 2,999,000; Jornada completa

Descripción de la vacante

A leading automotive company is seeking a Director, HR Shared Services to oversee HR operations in Mexico. This role involves strategic leadership, operational excellence, and team management. Ideal candidates will have substantial HR leadership experience and a strong understanding of HR practices. Join a dynamic environment focused on enhancing employee experience and innovation.

Formación

• Demonstrated experience in a senior HR Shared Services leadership role.
• Strong understanding of HR practices, policies, and legal requirements.
• Preferred Certifications: CHRP, SPHR or PHR, PMP.

Responsabilidades

• Develop and implement the strategic vision for HR Shared Services.
• Oversee HRSS activities and drive efficiency.
• Lead and develop a large team (100+ employees).
• Champion continuous improvement initiatives for HR processes.
• Collaborate with HR Business Partners and COEs.
• Ensure compliance with legal requirements and policies.
• Manage relationships with external vendors.
• Utilize HRSS metrics to monitor performance.

Conocimientos

Exceptional Leadership & Team Management

Strategic Thinking & Problem Solving

Project & Program Management

Process Improvement & Automation

Interpersonal Communication & Stakeholder Management

Customer Service Orientation

Data Management & HRIS proficiency

Educación

Bachelor’s or Master’s degree in Human Resources or related

Descripción del empleo

Overview

We are seeking a highly strategic and experienced Director, HR Shared Services to lead our dynamic team in Mexico. This pivotal role is responsible for overseeing all aspects of HR Shared Services operations, ensuring seamless delivery, global alignment, and an exceptional employee experience. You will drive innovation, optimize processes, and provide expert guidance to support our rapidly evolving workforce.

If you are a visionary HR leader with a passion for operational excellence, team development, and enhancing the employee journey, we encourage you to apply!

Qualifications

• Bachelor’s or Master’s degree in Human Resources, Organizational Development, or a related discipline, or equivalent work experience.

• Demonstrated experience in a senior HR Shared Services leadership role, preferably within a multinational environment.

• Strong understanding of HR practices, policies, and legal requirements.

• Preferred Certifications:

• Certified Human Resource Professional (CHRP)

• Senior Professional in Human Resources (SPHR) or Professional in Human Resources (PHR)

• Project Management Professional (PMP)

• Key Skills:

• Exceptional Leadership & Team Management

• Strategic Thinking & Problem Solving

• Project & Program Management

• Process Improvement & Automation

• Interpersonal Communication & Stakeholder Management

• Customer Service Orientation

• Data Management & HR Information Systems (HRIS) proficiency

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Responsibilities

• Strategic Leadership: Develop and implement the strategic vision for HR Shared Services in Mexico, ensuring alignment with global HR strategies and local legal requirements.

• Operational Excellence: Oversee the full spectrum of HRSS activities, including employee data management, benefits administration, onboarding/offboarding, and HR program execution, driving efficiency and effectiveness.

• Team Leadership: Lead, mentor, and develop a large team (100+ employees), fostering a high-performance, inclusive culture and managing all talent management aspects.

• Process Optimization & Automation: Champion continuous improvement initiatives, identifying and implementing innovative technology-driven solutions to enhance HR processes and the overall employee experience.

• Stakeholder Collaboration: Partner closely with HR Business Partners, Centers of Excellence (COEs), and other departments to address complex HR matters and ensure integrated, systemic resolutions.

• Compliance & Governance: Ensure strict adherence to legal requirements, company policies, and global HR standards, maintaining data integrity and confidentiality.

• Vendor Management: Manage relationships with external vendors and consultants, ensuring service quality and cost-effectiveness.

• Performance Monitoring: Utilize key HRSS metrics (e.g., first contact resolution, SLA compliance) to monitor performance, identify trends, and provide data-driven insights to COEs for systemic improvements.