Director de Operaciones de Hotelería de Lujo (Remoto)

Placements24; Torreón; Hybrid; MXN 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous bonus structure

Remote work flexibility

Job summary

Placements24 is seeking a Director of Hotel Operations for our client, a leading international hotel group, in a fully remote role. You will oversee strategic direction, multi-property operations, and profitability across luxury properties worldwide.

You will partner with general managers, lead initiatives in guest experience, revenue optimization, and cost control, and ensure brand standards while managing remotely.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 10 years of progressive leadership experience in hotel operations, with luxury environments.
• Proven track record of managing multi-property portfolios and achieving financial targets.

Responsibilities

• Provide strategic leadership to general managers across a portfolio of luxury hotels.
• Develop and implement strategies to enhance guest experiences, optimize revenue, and control costs.
• Monitor financial performance including P&L, budgets, and forecasts; implement corrective actions.

Skills

Strategic leadership

Operations management

Revenue management

Multi-property

Remote leadership

Stakeholder management

Hotel technology

Education

Bachelor's in Hospitality Management

MBA preferred

Tools

PMS software

Job description

About the Role

Our client, a distinguished international hotel management company, is seeking a highly motivated and experienced Director of Hotel Operations to join their team. This role is unique as it is a fully remote position, allowing you to manage operations from anywhere. You will be responsible for overseeing the strategic direction, operational efficiency, and financial performance of a portfolio of luxury hotels. This is an executive-level position requiring a deep understanding of global hospitality trends, robust leadership capabilities, and a proven ability to drive profitability and guest satisfaction across multiple properties. The ideal candidate will possess exceptional analytical skills, a forward-thinking mindset, and the ability to foster strong relationships with hotel general managers and stakeholders, even from a distance. Your expertise in operational best practices and luxury service standards will be paramount. This is an exciting opportunity to significantly impact the success of our client's prestigious portfolio without being tied to a single physical location.

Key Responsibilities

• Provide strategic leadership and guidance to general managers and operational teams across a portfolio of luxury hotels.
• Develop and implement operational strategies to enhance guest experiences, optimize revenue, and control costs.
• Monitor financial performance, including P&L statements, budgets, and forecasts, and implement corrective actions as needed.
• Ensure adherence to brand standards, operational policies, and service excellence guidelines.
• Conduct regular performance reviews and site visits (virtual or otherwise) to assess operational effectiveness and identify areas for improvement.
• Drive innovation in hotel operations, embracing new technologies and sustainable practices.
• Foster a culture of service excellence, employee engagement, and continuous improvement.
• Manage relationships with key stakeholders, including owners, investors, and corporate leadership.
• Stay abreast of industry trends, market dynamics, and competitive landscapes to inform strategic decisions.
• Lead crisis management and ensure business continuity planning across all managed properties.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 10 years of progressive leadership experience in hotel operations, with a significant portion in luxury hotel environments.
• Demonstrated success in managing multi-property portfolios.
• Proven track record of achieving financial targets and improving operational metrics.
• Exceptional strategic thinking, problem-solving, and decision-making abilities.
• Strong understanding of hotel operations, revenue management, marketing, and human resources.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders remotely.
• Proficiency in hotel management software and reporting tools.
• Self-motivated and able to work independently in a remote setting.
• Experience managing teams and operations without direct, daily physical oversight.

Benefits

A highly competitive executive salary, comprehensive benefits package including health, dental, and vision insurance, and a generous bonus structure are provided. This role offers unparalleled flexibility due to its remote nature, allowing for a great work-life balance. You will be part of a globally recognized leader in hospitality, with significant opportunities for career advancement and professional development. We invest in our people and offer continuous learning opportunities. Join our innovative team and lead the future of luxury hotel operations from wherever you are.