Director, Account Management

Mastercard; Ciudad de México; Presencial; MXN 1,468,000 - 2,203,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is seeking a seasoned Director, Account Management to oversee client relationships for strategic regional clients. The successful candidate will develop strategies for revenue growth, ensuring alignment with company goals while building strong relationships and advocating for client needs. Candidates should have a bachelor's degree, extensive account management experience, and strong leadership capabilities.

Formación

• Extensive experience in account management, leadership and strategic planning.
• Ability to thrive in a fast-paced environment and work in a highly matrixed organization.
• Proven track record of strategic planning and business development.

Responsabilidades

• Develop and execute account strategies for key clients in alignment with regional Strategy.
• Build and maintain a robust pipeline of opportunities.
• Serve as a strategic advisor to the client, proposing scalable solutions.

Conocimientos

Leadership presence

Analytical skills

Communication skills

Decision-making skills

Relationship building

Educación

Bachelor’s degree in finance, Economics, Business Administration, or related field

Descripción del empleo

Overview

The Mastercard Mexico team is looking for a Director, Account Management for strategic regional clients. This role oversees client relationships, manages account teams, and develops strategies to drive revenue growth and client satisfaction. This includes aligning account strategies with company goals, advocating for client needs internally, and ensuring the organization meets client expectations. As a Director, Account Management, you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, payments & cross-border products positioning. You will work closely with Product Leads, Transfer Solutions leads, and other key market stakeholders to define goals and implement initiatives aligned with the country’s mission and long-term strategy.

Role

• Develop and execute account strategies for key clients in alignment with regional Strategy.
• Build and maintain a robust pipeline of opportunities, aligned to industry trends and corporate priorities in the region.
• Collaborate with internal teams (Product, Account Management, Data & Services) to develop tailored value propositions for existing and new portfolios.
• Serve as a strategic advisor to the client, proposing scalable solutions that leverage Mastercard’s platforms and services.
• Build and maintain strong relationships with clients.
• Contribute to local and regional initiatives that support Mastercard’s role in driving economic development.

All About You

• Bachelor’s degree in finance, Economics, Business Administration, or related field.
• Leadership presence with the ability to develop and maintain high quality relationships across stakeholders in organization and C-suite level of customers/partners.
• Ability to thrive in a new and fast paced environment and work effectively in a highly matrixed organization.
• Analytical skills combined with operational experience.
• Extensive experience in account management, leadership and strategic planning.
• Strong analytical, communication, and decision-making skills.
• Proven track record of strategic planning and business development.
• Building strong relationships with clients, communicating effectively, and negotiating contracts and renewals.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.