Direct Channel Specialist

Hotelbeds; Cancún; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a leading travel services provider as a DCS, where you'll manage client accounts, optimize online marketing strategies, and enhance customer relationships. This role offers growth opportunities in a dynamic and multicultural environment, with a focus on innovation and excellence.

Servicios

Attractive benefits package

Innovative and multicultural environment

Career development opportunities

Formación

• Understanding online marketing tools and techniques.
• Ability to analyze KPIs from reports.

Responsabilidades

• Manage client accounts and optimize online marketing channels.
• Monitor sales and service quality targets.
• Advise on pricing and revenue management improvements.

Conocimientos

Analytical

Commercial

Proactive

Descripción del empleo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, and the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our team, Team HBX Group, is the heart of the company, encouraged to ‘move fast, dream big, and make a difference’ every day. We believe that tech + data + people truly set us apart, alongside our ‘global approach, local touch’ mentality. Headquartered in Palma, Mallorca, we employ around 3,500 people worldwide.

JOB DESCRIPTION:

MISSION
What is the task of a DCS?
A DCS is the main contact between the client and ROIBACK. Their primary task is to increase sales for each client in their portfolio by optimizing online marketing channels and advising on new trends in online marketing, competitiveness, and profitability. Providing excellent service involves managing issues promptly and accurately, respecting the service agreement with ROIBACK.

POSITION
What are the functions of a DCS?
The DCS manages client accounts, with responsibilities including:
• Helping define targets.
• Monitoring sales and service quality targets to ensure they are met.
• Periodically assessing account optimization in online marketing, executing action plans to maximize revenues, and reporting on progress.
• Advising on and developing online marketing trends (promotional campaigns, email marketing, SEM investment, memberships) to maximize ROI.
• Offering guidance on pricing and revenue management improvements for the direct channel.
• Implementing new value-added products offered by ROIBACK.
• Addressing client needs related to marketing changes and coordinating with relevant departments.
• Maintaining client loyalty through regular contact, on-site visits, and ongoing assessment of their needs.

PROFILE
What characteristics does a DCS need?
Analytical & Rigorous
• Carefully analyzing KPIs from reports to detect trends and causes.
• Understanding the specific products/hotels to propose impactful actions.
Commercial & Proactive
• Maintaining a customer-focused approach.
• Organizing daily work with flexibility and prioritizing profitable actions.
• Offering proactive solutions.
Interested in Becoming an Expert
• Keeping up with trends in the direct channel sector, competition, and destinations.
• Increasing knowledge of online marketing tools and techniques.
• Becoming an expert in ROIBACK tools and products, capable of teaching clients their use and benefits.

Join us in a company experiencing significant growth in becoming the world’s leading travel services provider. We seek individuals ready to embrace this exciting journey.

We offer an attractive benefits package and the opportunity to work:

• In an innovative, engaging, and multicultural environment.

• Building strong, lasting relationships and friendships worldwide.

• Developing your career locally or across our global locations.