Digital Workplace Service Mexico Lead

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

As a member of the on-site services team, you provide technical support and operational excellence related to IT services.

How you will contribute

You will work with technology teams at global, regional, and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost-effectively and with high customer satisfaction. To excel in this role, you will oversee vendors performing these services for Mondelēz and collaborate closely with the wider IT team to ensure seamless alignment, providing overall leadership for IT field services supporting infrastructure setups, including networks, hosting, end-user computing, printing, and fixed and mobile voice services. You will also coordinate with vendors to meet resource needs across the country or business unit.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Infrastructure technology, vendor relationship management, customer engagement, and business acumen
• IT infrastructure
• Effective collaboration with internal and external teams, leading when necessary
• Supplier relationship and contract management
• Customer service and effective communication, both verbal and written

Key Responsibilities

You will manage Digital Workplace Services across all locations in Mexico within a complex environment. Responsibilities include:

• Reviewing SLAs of services delivered by various partners (Local, Regional, and Global)
• Ensuring service satisfaction
• Creating, managing, and continuously improving services
• Managing laptops, desktops, and tablets in Mexico, collaborating regionally and globally
• Overseeing services such as printing, video conferencing, field support, hardware asset management, fixed and mobile telephony, and network hosting
• Building good relationships with peers, regional, and global teams
• Reviewing and approving computer requests, peripherals, and general requests
• Leading local IT Digital Workplace Services projects
• Managing the budget for services in Mexico, seeking optimization opportunities

Experience Requirements

• Bachelor's Degree in Engineering or Computer Science
• MBA/Master's preferred
• 10-15 years of IT experience, with at least 5 in the consumer goods industry
• Fluent in English; Portuguese is a plus
• ITIL Foundation v4 certification
• Passionate about innovation and digital technologies, with technical acumen to evaluate new opportunities
• Experience with digital technologies such as Nexthink, Bigfix, Active Directory, Windows Management
• Project management skills
• Proactive learner with a track record of applying new skills to business opportunities
• Understanding of data and digital technologies' impact on business
• Experience in a major CPG or similar industry
• Design thinking experience preferred
• Previous management experience

No relocation support available.

Business Unit Summary

Mondelez México has been in the country since 1927, employing 6,000 people. Our portfolio includes brands like Trident, Oreo, Philadelphia, Clorets, and Bubbaloo. We lead in cream cheese, powdered beverages, and confections, manufacturing large-scale facilities like Puebla Plant and Nuevo León HUB. Our products are available in 900,000 locations across Mexico. We also host one of Mondelez’s 11 global technology centers, focusing on innovation and development, supporting our purpose to lead the future of snacking. We are pioneers in work-life balance practices, including extended maternity leave, open spaces, remote work, and flexible hours.

Mondelez International is an equal opportunity employer, welcoming applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Job Type

Regular, Technology Infrastructure, Technology & Digital