Digital Health Enablement Manager

IQVIA LLC; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

IQVIA LLC seeks an experienced Clinical Systems SME to support operations, interfaces, training, and process improvements. You will work with IT and business stakeholders to design, test (including UAT) and implement system changes while ensuring compliance and high data quality.

The role requires a bachelor's degree in health/biological sciences and 5–6 years of SME experience with clinical systems. Strong documentation, training delivery, and cross-functional collaboration are essential for

Formación

• Bachelor's degree required in health or biological sciences.
• 5–6 years of SME experience with clinical systems and admin user experience.
• Ability to run ad hoc queries and reports for a project.
• Demonstrated knowledge of SOPs/Work Instructions and related guidelines.
• Advanced knowledge of designated clinical systems and their interdependencies.
• Ability to work cross-functionally within project teams.
• Computer literacy: MS Word and Excel; strong communication and organizational skills.

Responsabilidades

• Provide wide-ranging support for clinical systems operations and interfaces; act as first-line technical support.
• Support development, validation, and maintenance of internal/external clinical interfaces; assist with UAT.
• Create, review, and ensure SOPs, work instructions, and documentation are up-to-date; perform QC and drive quality.
• Develop and deliver training on clinical systems; coach and support staff; stay current with required trainings.
• Serve as SME; mentor others and contribute to enhancements and process improvements.
• Generate ad hoc queries/ reports and monitor project/region metrics for insights.
• Support project execution with system oversight, timely reviews, and collaboration across teams.
• Identify opportunities for continuous improvement and stay aware of industry trends.

Conocimientos

Ad hoc queries & reports

SOPs & guidelines

Cross-functional collaboration

MS Word & Excel proficiency

Communication skills

Problem solving

Documentation & reporting

Educación

Bachelor's Degree in Health or Biological science

Herramientas

MS Word

Excel

Descripción del empleo

Job Overview

This associate will provide a wide range of support functions for all clinical systems applications; act as the first line of support for technical issues among the clinical and systems staff members. Will work directly with the systems staff and end users to ensure that clinical systems are properly set up, maintained, and archived, and that users are properly trained to use clinical systems.

Essential Functions

Support Clinical Systems Operations & Interface Management Support the development, implementation, validation, and maintenance of internal and external clinical system interfaces. Provide technical expertise and troubleshooting support for system-related issues and enhancements. Partner with IT and business stakeholders to design, plan, test, and implement system changes, including User Acceptance Testing (UAT). Ensure Compliance, Quality & Documentation Standards Create, maintain, review, and ensure adherence to Standard Operating Procedures (SOPs), Work Instructions, Project-Specific Guidelines, and system setup documentation. Conduct quality control (QC) checks, identify and document quality issues, and recommend corrective actions to support data integrity and regulatory compliance. Ensure consistent utilization of designated clinical systems, processes, and procedures across assigned projects.

Training activities

Develop and deliver training materials and programs on clinical systems, processes, and system enhancements for local, regional, and project teams. Provide ongoing coaching, support, and communication regarding new procedures, system updates, and best practices. Maintain current knowledge through required training and continuous professional development.

Subject Matter Expertise

Serve as a Subject Matter Expert (SME) for clinical systems, providing guidance to team members, new hires, and cross-functional stakeholders. Mentor and support less experienced staff and act as a resource for system-related inquiries and operational challenges. Lead or contribute to application enhancements, special projects, and process improvement initiatives as assigned.

Reporting, Metrics & Business Support

Utilize advanced system expertise to generate ad hoc queries, reports, and performance metrics that support operational and business requirements. Monitor and understand project and regional financial and performance metrics, providing insights and recommendations as needed.

Project & Operational Support

Support successful project execution through system oversight, protocol-related knowledge, timely review and approval of site visit reports, and collaboration with project teams. Ensure clinical systems activities are completed within established timelines and quality expectations.

Continuous Improvement & Industry Awareness

Identify opportunities to enhance processes, systems, and workflows, and recommend or implement solutions to improve efficiency and quality. Maintain awareness of industry trends, emerging technologies, and developments in clinical research to promote best practices and innovation.

Qualifications

• Bachelor's Degree in Health or Biological science is required.
• 5-6 years of prior relevant experience as SME, knowledge in clinical systems and admin user experience.
• Ability to run ad hoc queries and reports for a given project.
• Demonstrated knowledge of all relevant associated SOPs/Work Instruction and other guidelines.
• Advanced working knowledge of designated clinical system(s) and/or processes, applicable SOPs and regulations and understanding of system interactions/interdependencies
• Knowledge and ability to work cross-functionally and an understanding of the project team structure.
• Computer literacy required, including well-developed computer skills in MS Word and Excel.
• Effective communication, attention to detail, organizational and problem-solving skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.