Digital Connectivity Engineer (R307752)

Turbo Tecnología de Reparaciones, S.A. de C.V.; Tijuana; Presencial; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a networking support specialist. This role includes providing InSight Platform assistance, troubleshooting connectivity issues, and collaborating with customers and internal teams. Candidates should possess strong technical skills, preferably with a Bachelor's degree in Network Engineering or relevant experience.

Formación

• Advanced communication skills in English required.
• Ability to learn new technologies and troubleshoot production connectivity.
• Accountability and teamwork emphasized.

Responsabilidades

• Work closely with customers to troubleshoot connectivity issues.
• Configure, test, and troubleshoot secure tunnels.
• Collaborate with engineers to resolve networking issues.

Conocimientos

Communication skills

Network troubleshooting

Technical understanding

Collaboration

Proactivity

Educación

Bachelor's Degree in Network & Systems Engineering

Bachelor’s degree in Electrical, Electronic or Mechanical Engineering

Herramientas

Linux operating system

Cisco devices

Firewall/Appliance tools

PLC

Descripción del empleo

This position provides InSight Platform support to the Solar Turbines Customer Services Organization, Fleet Managers & Solar Customers. Responsible for InSight Connect solutions and to ensure continuous connectivity to InSight Platform.

Projects may include establishing and/or to maintaining and troubleshooting existing connectivity. Handling tickets and Managing Lifecycle campaigns.

Job Duties/Responsibilities may include but not limited to:

• Working closely with Customers, and Solar employees to troubleshoot InSight Connect network and/or other Solar Digital products.

• Providing support & interfacing with internal and external customers to maintain service agreement deliverables for connected equipment.

• Handling communication with fleet managers and customers regarding connectivity issues

• Troubleshooting connectivity (and other) issues with or without supervision (depending on complexity).

• Configuring, testing and troubleshooting different types of secure tunnels (IPSec, GRE, WireGuard) that meet defined requirements.

• Troubleshooting various issues within industrial networks and PLC solutions

• Collaborating with a team of Network & Systems Engineers to resolve networking issues

• Occasional customer site visits to assess and/or deploy Solar equipment on the field.

• Analyzing and understanding network schema that document the complexity of delivered services.

• Employee is also responsible for performing other job duties as assigned by Solar Digital management from time to time.

Minimum Qualifications:

• Advanced Oral and written communication skills in English.

• Ability to understand technical concepts and solutions, mainly in networking.

• Ability to learn new technologies, concepts, and processes.

• Ability to collaborate and communicate with colleagues and customers in resolving issues.

• Ability to diagnose and troubleshoot production connectivity issues at least on basic level.

• Accountability, planning/organization, and teamwork.

Preferred Quilifications:

• Bachelor's Degree or relevant experience in Network & Systems engineering.

• Experience with configuring and maintaining network infrastructure.

• Knowledge of Cisco devices (mainly for routing and secure tunneling)

• Knowledge of network tunneling IPSec, GRE, WireGuard, crypto map, etc.

• Knowledge of Linux operating system

• Knowledge of Iptables, tcpdump

• Experience with Firewall/Appliance like Palo Alto, Fortinet, Checkpoint, Cisco ASA, …

• Experience with PLC

Other valued Qualifications:

• Bachelor’s degree in electrical, Electronical or Mechanical engineering.

• Ability and willingness to travel internationally.

• Multiple language capability.

• Passion for technology and an eagerness to contribute to a team-oriented environment.

• Ability to adapt quickly to a complex environment.

• Pro-active thinking - being flexible and creative.

• Self-motivated mentality - individual with passion in latest technology trends.

• Communication skills and the ability to collaborate with other team members.