Digital Connectivity Engineer

Solar Turbines; Villahermosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a leading company where you'll provide support for the InSight Platform at Solar Turbines. This technical role involves troubleshooting connectivity issues and working closely with customers to ensure seamless service delivery. Ideal candidates will possess a strong foundation in networking and effective communication skills, embracing a collaborative team environment.

Formación

• Advanced oral and written communication skills in English.
• Ability to learn new technologies and collaborate with customers.
• Experience with networking infrastructure and diagnostic techniques.

Responsabilidades

• Work with customers to troubleshoot InSight Connect network issues.
• Configure and troubleshoot secure tunnels and industrial networks.
• Handle communication with fleet managers regarding connectivity.

Conocimientos

Advanced communication skills in English

Ability to understand technical concepts

Ability to learn new technologies

Ability to diagnose and troubleshoot

Team collaboration

Educación

Bachelor's Degree in Network & Systems Engineering

Bachelor's degree in Electrical, Electronic or Mechanical Engineering

Herramientas

Knowledge of Cisco devices

Knowledge of Linux Operating System

Knowledge of Firewall/Appliance technologies

Descripción del empleo

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This position provides InSight Platform support to the Solar Turbines Customer Services Organization, Fleet Managers & Solar Customers. Responsible for InSight Connect solutions and to ensure continuous connectivity to InSight Platform.

Projects may include establishing and/or to maintaining and troubleshooting existing connectivity. Handling tickets and Managing Lifecycle campaigns.

Job Duties/Responsibilities may include but not limited to:

• Working closely with Customers, and Solar employees to troubleshoot InSight Connect network and/or other Solar Digital products.
• Providing support & interfacing with internal and external customers to maintain service agreement deliverables for connected equipment.
• Handling communication with fleet managers and customers regarding connectivity issues
• Troubleshooting connectivity (and other) issues with or without supervision (depending on complexity).
• Configuring, testing and troubleshooting different types of secure tunnels (IPSec, GRE, WireGuard) that meet defined requirements.
• Troubleshooting various issues within industrial networks and PLC solutions
• Collaborating with a team of Network & Systems Engineers to resolve networking issues
• Occasional customer site visits to assess and/or deploy Solar equipment on the field.
• Analyzing and understanding network schema that document the complexity of delivered services.
• Employee is also responsible for performing other job duties as assigned by Solar Digital management from time to time.
  
  

Minimum Qualifications:

• Advanced Oral and written communication skills in English.
• Ability to understand technical concepts and solutions, mainly in networking.
• Ability to learn new technologies, concepts, and processes.
• Ability to collaborate and communicate with colleagues and customers in resolving issues.
• Ability to diagnose and troubleshoot production connectivity issues at least on basic level.
• Accountability, planning/organization, and teamwork.
  
  

Preferred Quilifications:

• Bachelor's Degree or relevant experience in Network & Systems engineering.
• Experience with configuring and maintaining network infrastructure.
• Knowledge of Cisco devices (mainly for routing and secure tunneling)
• Knowledge of network tunneling IPSec, GRE, WireGuard, crypto map, etc.
• Knowledge of Linux operating system
• Knowledge of Iptables, tcpdump
• Experience with Firewall/Appliance like Palo Alto, Fortinet, Checkpoint, Cisco ASA, …
• Experience with PLC
  
  

Other valued Qualifications:

• Bachelor’s degree in electrical, Electronical or Mechanical engineering.
• Ability and willingness to travel internationally.
• Multiple language capability.
• Passion for technology and an eagerness to contribute to a team-oriented environment.
• Ability to adapt quickly to a complex environment.
• Pro-active thinking - being flexible and creative.
• Self-motivated mentality - individual with passion in latest technology trends.
• Communication skills and the ability to collaborate with other team members.
  
  

Posting Dates:

June 11, 2025 - June 26, 2025

Caterpillar is an Equal Opportunity Employer.

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