DiDi Shop Marketplace Operations Intern

DiDi Global; Ciudad de México; Presencial; MXN 111.600 - 167.400; A tiempo parcial

Descripción de la vacante

DiDi Global is looking for a high-performing intern to support operational strategies impacting couriers and shoppers within the grocery ecosystem in Spanish-speaking Latin America. This role involves monitoring logistics, optimizing operational efficiencies, and collaborating on data-driven initiatives.

The ideal candidate is enrolled in a relevant bachelor’s program, proficient in Spanish and English, and has strong analytical and communication skills. This position offers a chance to make a real impact in the field while developing essential skills.

Formación

• Enrollment in a bachelor’s degree program in Engineering, Business, or related fields.
• Strong interest in technology.
• Analytical and structured problem-solver.
• Strong communication and interpersonal skills.
• Collaborative team player with a positive attitude.
• Willingness to learn and develop skills, with a self-motivated mindset.
• High proficiency in Spanish and English.
• Knowledge of Excel and PowerPoint.
• Programming language skills in Python, SQL, or R are a plus.
• Availability to work at least 30 hours per week for 12 months.

Responsabilidades

• Support end-to-end operational strategy for couriers.
• Monitor logistics flows across multiple cities.
• Collaborate on regional strategies for efficiency.
• Ensure accurate tracking of prepaid card status.
• Conduct benchmarking and best practice analyses.
• Generate insights to improve execution speed.
• Participate in designing initiatives for field teams.

Conocimientos

Strong interest in technology

Analytical and structured

Strong communication skills

Collaborative team player

Willing to learn and self-motivated

High proficiency in Spanish and English

Knowledge of Microsoft Excel and PowerPoint

Programming skills (Python, SQL, R)

Educación

Enrollment in a bachelor’s degree program in Engineering, Business, or related fields

Herramientas

Microsoft Office

Descripción del empleo

The Empowerment Operations team is looking for a high‑performing intern to support key operational strategies impacting couriers and shoppers within the DiDi Shop grocery ecosystem in Spanish‑speaking Latin America.

Role Responsibilities

• Support the end‑to‑end operational strategy for couriers, including distribution and activation of prepaid cards and delivery supplies critical for grocery order fulfillment.
• Monitor and optimize logistics flows for shoppers and couriers across multiple cities and countries.
• Collaborate in the design and implementation of regional strategies to improve efficiency and reliability in last‑mile operations.
• Lead and support data coordination efforts to ensure accurate tracking of prepaid card status, inventory of supplies, and shopper coverage.
• Conduct benchmarking and best practice analysis related to courier and shopper operations.
• Generate data‑driven insights to improve execution speed, reduce inefficiencies, and scale operational capabilities.
• Participate in the design and rollout of new initiatives to empower field teams with the right tools, training, and support.
• Ensure swift execution with attention to detail, balancing strategic thinking with hands‑on delivery.

Role Qualifications

• Enrollment in a bachelor’s degree program in Engineering, Business, or related fields.
• Strong interest in technology.
• Analytical and structured with good problem‑solving skills.
• Strong communication and interpersonal skills.
• Collaborative team player with a positive attitude.
• Willing to learn and develop skillset; self‑motivated, proactive, can‑do mindset.
• High proficiency in Spanish and English is essential.
• Great knowledge of Microsoft Office tools—particularly Excel and PowerPoint.
• Programming language skills (Python, SQL, or R) are highly appreciated but not required.
• Availability to work at least 6 hours per day or 30 hours per week.
• Availability for at least 12 months of contract.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in win‑win collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in diversity and inclusion – Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an equal‑opportunity employer.

Employment and advancement decisions are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.