DG BOSS: Service Desk Specialist (FN)

KBR, Inc; García; Presencial; MXN 868.055 - 1.215.277; Jornada completa

Descripción de la vacante

KBR, Inc is seeking a Service Desk Specialist to manage service orders and liaise effectively between customers and departments. This role requires strong oral and written communication skills, attention to detail, and good project management capabilities.

The ideal candidate will possess an associate or bachelor’s degree in IT or related fields, have at least two years of experience in service desk functions, and must pass overseas medical screening. Knowledge in Maximo and Oracle CMMS is preferred.

Formación

• Good oral and written communication skills to liaise effectively with clients.
• Project management experience with attention to detail.
• Must pass overseas medical screening and be in good health.
• Valid driver's license with at least 2 restriction codes.

Responsabilidades

• Receives, logs, analyzes, and processes service orders and requests.
• Liaises between customers and departments regarding service orders.
• Ensures accurate data entry for service orders into CMMS.
• Performs quality control on work classification and data entry.

Conocimientos

Oral and written communication skills

Project management skills

Attention to detail

Computer literacy in Microsoft Office

Educación

Associate or bachelor’s degree in IT, Computer Science, or related field

Herramientas

Maximo

Oracle CMMS

Descripción del empleo

## DG BOSS: Service Desk Specialist (FN)Applylocations: Diego Garcia, British Indian Ocean Territorytime type: Full timeposted on: Posted Todayjob requisition id: R2124262**Title:**DG BOSS: Service Desk Specialist (FN)* Receives, logs, analyzes and processes and tracks records of service orders and request activities.* Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement.* Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards.* Performs analysis to properly classify the service orders/request and dispatches to correct department.* Follow up with customers to ensure their service orders and requests are resolved.* Performs quality control on work classification and service order/request data enterer into CMMS.* Performs trend analysis or service orders performance and recommend solutions to department heads.* Manages scheduled work such as projects and scheduled calibration and maintenance; and ensures work orders are issued to departments in a timely manner.* Coordinates with Facility Management Specialist to make sure all facility data related to scheduled work is current.* Assists in preparation and submittal of all documentation related to service and work orders.* Perform other duties as assigned.**Basic Qualifications*** Must have good oral and written communication skills which enable to effectively liaise with clients, other* departments within the organization, subcontractors and clients, and report directly to Senior Management.* Particular attention to details, good project management skills.* Must pass overseas medical screening and be in good health.* Must be contract oriented and computer literate in Microsoft Office software.* Must have a valid and be able to obtain Non-Pro or Professional driver’s license with at least 2 restriction code.**Preferred Qualifications****JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING:*** Knowledge in Maximo is highly desired.* Knowledge in using Computerized Maintenance Management System (CMMS) such as Oracle, to generate maintenance schedules is highly desired.**EDUCATION:*** Associate or bachelor’s degree in Information Technology, Computer Science, Business Administration / Management or other related fields, based on a four-year course of study from an accredited university or college.**EXPERIENCE:*** Must have at least (2) year experience in Service Desk or Work Control functions.