Desktop support-Windows operating system

NTT DATA, Inc.; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a forward-thinking organization as a Desktop Support professional, where you will provide essential technical support for hardware and software systems. This role involves engaging with customers to resolve issues, documenting troubleshooting processes, and ensuring smooth operations in an IT environment. With a commitment to innovation and inclusivity, this company offers a dynamic workplace and numerous opportunities for personal and professional growth. If you're eager to enhance your skills and contribute to a leading global innovator, this is the perfect opportunity for you.

Servicios

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

10 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year

Medical insurance (You and your family)

Life insurance

Dental Insurance

Discounts with selected Optics

Formación

• 6 months of experience in Customer Service.
• Advanced English proficiency required.

Responsabilidades

• Provide general L1 support for hardware and software.
• Document troubleshooting steps and customer incidents.

Conocimientos

Customer Service

Technical Support

Advanced English

Problem Solving

Herramientas

MS Office

Descripción del empleo

Desktop Support - Windows Operating System

Date: Mar 13, 2025

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support - Windows Operating System to join our team in Guadalajara, Jalisco (MX-JAL), Mexico.

Requirements:

1. Availability to work 45 hours per week
2. Interest in working on Afternoon/Night shifts
3. Advanced English
4. Looking to work in IT Environment
5. 6 months of experience in Customer Service

We Offer:

1. Competitive salary
2. Grocery Tickets - 12% of base salary
3. 30 days of Christmas bonus
4. 10 days of vacations
5. 50% Vacation bonus
6. Savings Funds
7. 5 personal days per year
8. Medical insurance (You and your family)
9. Life insurance
10. Dental Insurance
11. Discounts with selected Optics
12. Opportunity to grow in the company

Activities:

1. General L1 support for hardware and MS Office packages
2. Advance technical support for in-house applications and developments
3. Answer technical support calls providing and escalating to other support groups
4. Provide support based on email generated requests or reports
5. Document troubleshooting steps and detailed description of the customer incidents and requests
6. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

Accessibility: NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.