Desktop Support Technician L2 MX

Excis Compliance; Matamoros; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the IT sector is seeking a Desktop Support Technician to provide hardware and software support across multiple locations. The role involves troubleshooting, managing IT assets, and ensuring smooth operations. Ideal candidates are organized, customer-focused, and experienced in IT support, with a strong emphasis on communication and multitasking skills.

Formación

• 3-5 years of experience in IT support roles.
• Proficiency with Windows 10, macOS, and Microsoft Office Suite.
• Understanding of basic networking concepts (TCP/IP, Ethernet).

Responsabilidades

• Provide onsite and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices.
• Manage hardware refreshes, warranty repairs, and equipment redeployment.

Conocimientos

Customer Service

Multitasking

Interpersonal Communication

Organizational Skills

Herramientas

Microsoft Office Suite

Windows 10

macOS

Descripción del empleo

Job Title: Desktop Support Technician

Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)

Job Type: Full-Time

We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.

Key Responsibilities

1. Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
2. Troubleshoot and resolve issues on Windows, macOS, and mobile devices
3. Manage hardware refreshes, warranty repairs, and equipment redeployment
4. Handle printer installation, configuration, and break/fix support
5. Oversee inventory, asset tagging, and depot operations
6. Coordinate equipment shipments, returns, and asset reclaim
7. Support executive/VIP users and perform AV system health checks
8. Provide walk-up support and assist with onboarding new hires
9. Maintain asset management systems and provide weekly inventory/outflow reports
10. Collaborate with external vendors for hardware repairs and field dispatch
11. Ensure all service requests and incidents are tracked and resolved in a timely manner
12. Maintain compliance with internal standards and policies

Requirements

Required Qualifications:

• 3–5 years of experience in IT support roles
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
• Imaging and deploying Windows OS
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
• Experience supporting networked printers and AV systems
• Familiarity with asset management and inventory tracking
• Outstanding customer service and interpersonal communication skills
• Strong organizational and multitasking abilities
• Ability to lift and move equipment up to 50 lbs
• Must have a valid driver’s license and access to a personal vehicle

Preferred Qualifications:

• Experience in automotive manufacturing industry preferred
• MCP and/or A+ Certifications
• Experience in a help desk or call center environment
• Skilled in spreadsheet and reporting tools
• Strong written documentation and reporting abilities
• Experience supporting executive-level users

Benefits

Why Join Us?

This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.