Desktop Support - Portuguese

NTT DATA, Inc.; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a leading company as a Helpdesk Senior Associate in Guadalajara, where you will provide L1 support and advanced technical assistance. This role requires advanced language skills in French, Portuguese, and Spanish, along with a passion for IT. Enjoy a competitive benefits package including medical and life insurance, vacation bonuses, and opportunities for growth within the organization.

Servicios

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacation

50% Vacation bonus

5 personal days per year

Medical insurance for you and your family

Life insurance

Dental insurance

Discounts with selected optics

Opportunity to grow within the company

Formación

• At least 6 months of experience in Customer Service.
• Advanced proficiency in French, Portuguese, and Spanish.

Responsabilidades

• Providing general L1 support for hardware and MS Office packages.
• Offering advanced technical support for in-house applications.
• Documenting troubleshooting steps and detailed descriptions.

Conocimientos

French

Portuguese

Spanish

Customer Service

Descripción del empleo

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. is seeking a Help Desk Senior Associate (French - Full Time).

• Availability to work 45 hours per week

• Advanced proficiency in French, Portuguese, and Spanish

• Desire to work in an IT environment

• At least 6 months of experience in Customer Service

We Offer:

• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacation
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance for you and your family
• Life insurance
• Dental insurance
• Discounts with selected optics
• Opportunity to grow within the company

Activities include:

• Providing general L1 support for hardware and MS Office packages
• Offering advanced technical support for in-house applications and developments
• Answering technical support calls and escalating issues to other support groups
• Supporting email-generated requests or reports
• Documenting troubleshooting steps and detailed descriptions of incidents and requests
• Applying diagnostic techniques to identify problems, investigate causes, and recommend solutions

#LI-LATAM

Helpdesk Senior Associate - French

Job Segment: Help Desk, Information Technology, Technical Support, Technology