Desktop Support - Portuguese

Applicable Limited; Guadalajara; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in Guadalajara is seeking a Helpdesk Senior Associate fluent in French, Portuguese, and Spanish. This full-time remote position involves providing technical support and customer service. Join a dynamic team with opportunities for growth and competitive benefits.

Servicios

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacation

50% Vacation bonus

5 personal days per year

Medical insurance (including family coverage)

Life insurance

Dental insurance

Discounts with selected optics

Opportunities for growth within the company

Formación

• Minimum 6 months of experience in Customer Service.
• Advanced proficiency in Portuguese and Spanish.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Deliver advanced technical support for in-house applications.

Conocimientos

Customer Service

Technical Support

Problem Solving

Descripción del empleo

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

Position: Help Desk Senior Associate - French (Full Time)

Location: Remote (candidate MUST LIVE IN GUADALAJARA)

Requirements:

1. Availability to work 45 hours per week
2. Advanced proficiency in Portuguese and Spanish
3. Interest in working in an IT environment
4. Minimum 6 months of experience in Customer Service

We Offer:

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacation
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (including family coverage)
• Life insurance
• Dental insurance
• Discounts with selected optics
• Opportunities for growth within the company

Responsibilities:

• Provide general L1 support for hardware and MS Office packages
• Deliver advanced technical support for in-house applications and developments
• Answer technical support calls and escalate issues as needed
• Handle support requests via email, documenting troubleshooting steps and incident details
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions

#LI-LATAM

Helpdesk Senior Associate - French