Desktop Support Associate-Helpdesk

Applicable Limited; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora y en crecimiento busca un Asociado de Help Desk para unirse a su equipo en Guadalajara. Esta posición ofrece la oportunidad de trabajar en un entorno de TI, brindando soporte técnico y atención al cliente. Los candidatos deben tener un nivel avanzado de inglés y estar disponibles para turnos de tarde/noche. La empresa ofrece un paquete competitivo que incluye seguro médico, días de vacaciones y oportunidades de crecimiento profesional. Si buscas un lugar inclusivo y adaptable para desarrollar tu carrera, esta es la oportunidad perfecta para ti.

Servicios

Bono de Navidad de 30 días

Días personales (5 por año)

Seguro médico (tú y tu familia)

Seguro de vida

Seguro dental

Descuentos en ópticas seleccionadas

Bono de vacaciones del 50%

Bolsas de supermercado (12% del salario base)

Formación

• 6 meses de experiencia en servicio al cliente.
• Interés en trabajar en un entorno de TI.

Responsabilidades

• Soporte general L1 para hardware y paquetes de MS Office.
• Documentar pasos de solución de problemas y descripciones detalladas.

Conocimientos

Atención al cliente

Inglés avanzado

Soporte técnico

Herramientas

MS Office

Descripción del empleo

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco, Mexico.

Requirements:

1. Availability to work 45 hours per week
2. Interest in working on Afternoon/Night shifts
3. Advanced English
4. Looking to work in IT Environment
5. 6 months of experience in Customer Service

We Offer:

1. Competitive salary
2. Grocery Tickets - 12% of base salary
3. 30 days of Christmas bonus
4. 10 days of vacations
5. 50% Vacation bonus
6. 5 personal days per year
7. Medical insurance (You and your family)
8. Life insurance
9. Dental Insurance
10. Discounts with selected Optics
11. Opportunity to grow in the company

Activities:

1. General L1 support for hardware and MS Office packages
2. Advance technical support for in-house applications and developments
3. Answer technical support calls providing and escalating to other support groups
4. Provide support based on email generated requests or reports
5. Document troubleshooting steps and detailed description of the customer incidents and requests
6. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.