Desktop Support Associate - French

NTT DATA; Región Centro; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A prominent technology company is seeking a Helpdesk Senior Associate fluent in French for a remote position in Guadalajara. The ideal candidate will provide general IT support, handle customer service inquiries, and document troubleshooting processes. Candidates must possess advanced language skills and experience in an IT environment. Competitive salary and benefits package offered.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

5 personal days per year

Medical insurance (You and your family)

Life insurance

Dental Insurance

Formación

• Availability to work 45 hours per week.
• 6 months of experience in Customer Service.

Responsabilidades

• General L1 support for hardware and MS Office packages.
• Advanced technical support for in-house applications.
• Answer technical support calls.
• Document troubleshooting steps and incidents.

Conocimientos

Advanced French

Customer Service

IT Environment

Spanish or English

Descripción del empleo

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate FRENCH - Full Time

Location

Location: Remote (candidate MUST LIVE IN GUADALAJARA)

Requirements

• Availability to work 45 hours per week
• Advanced French and Spanish or English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advanced technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

Helpdesk Senior Associate - French