Desktop Support Analyst II (Manufacturing Technology Support)
Dyopath
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Benefits offered by this job
Job summary
DYOPATH is seeking a Desktop Support Analyst II to support technology in a large-scale manufacturing environment where uptime and hands-on troubleshooting directly affect daily operations. This isn't a traditional office-based role; you’ll work on-site with production teams, handling hardware, printers, scanners, and OT equipment.
You’ll troubleshoot issues, replace hardware, and collaborate with internal and external teams, while maintaining service levels and a strong focus on customer service
Qualifications
- Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting computer hardware and peripheral devices.
- Ability to diagnose, isolate, and resolve technical issues.
- Strong communication and customer service skills.
- Ability to work independently and manage competing priorities.
- Ability to perform physical tasks associated with supporting technology equipment.
Responsibilities
- Provide desktop and end-user support for hardware, software, and peripheral devices.
- Troubleshoot and resolve technical issues affecting users and business operations.
- Support desktop computers, printers, scanners, barcode devices, and related equipment.
- Install, configure, maintain, and replace hardware as needed.
- Escalate issues when appropriate and collaborate with internal and external support teams.
- Maintain asset management and device inventory records.
- Deliver excellent customer service while communicating technical information effectively.
- Participate in continuous improvement efforts that enhance the end-user experience.
- Support operational and manufacturing technology environments while maintaining established service levels.
Skills
Job description
English Requirement: Professional working proficiency in English is required for this position. Candidates must be comfortable communicating in English with colleagues, support teams, and business users.
DYOPATH is hiring a Desktop Support Analyst II to support technology in a large-scale manufacturing environment where uptime, responsiveness, and hands-on troubleshooting directly impact daily operations. This isn't a traditional office-based support role.
As a Desktop Support Analyst II, you'll work directly with production teams, troubleshoot hardware issues, support operational technology, and help keep critical business systems running.
If you enjoy hands-on troubleshooting, field support, and working where technology directly impacts operations, we'd love to hear from you.
- Manufacturing technology
- Operational Technology (OT)
- Industrial hardware
- Business-critical operations
- Desktop computers
- Printers
- Scanners
- Peripheral equipment
- Manufacturing support systems
A typical day may include troubleshooting workstations, supporting barcode scanners and printers, assisting production personnel, replacing hardware, and helping maintain technology used throughout manufacturing operations.
- IMSS + Major medical insurance (family included)
- Monthly savings fund + pantry vouchers
- Access to client-provided transportation routes
- Quarterly performance bonus opportunities
- Paid life events leave (parental, marriage, bereavement)
- Manufacturing IT support
- Industrial or production-floor technology support
- Warehouse or logistics technology
- Field service or field support
- Hands-on hardware repair
- Operational Technology support
- Technical support for business-critical operations
Direct manufacturing or OT experience is preferred, but it is not the only path to success. We encourage candidates with strong hands-on troubleshooting experience, comfort in an industrial setting, and the ability to learn new technology to apply.
Working fully on-site
Supporting technology in a manufacturing environment
Walking throughout operational areas during the day
Hands-on troubleshooting and hardware support
Working around industrial equipment and production operations
Collaborating with operations staff, engineers, and business users
Following site safety requirements and PPE guidelines
Primarily office-based support
Project-based implementation work
Candidates who enjoy hands-on technical support and operational environments tend to be the most successful in this Desktop Support Analyst II opportunity.
- Provide desktop and end-user support for hardware, software, and peripheral devices.
- Troubleshoot and resolve technical issues affecting users and business operations.
- Support desktop computers, printers, scanners, barcode devices, and related equipment.
- Install, configure, maintain, and replace hardware as needed.
- Escalate issues when appropriate and collaborate with internal and external support teams.
- Maintain asset management and device inventory records.
- Deliver excellent customer service while communicating technical information effectively.
- Participate in continuous improvement efforts that enhance the end-user experience.
- Support operational and manufacturing technology environments while maintaining established service levels.
- Previous experience in Desktop Support, Technical Support, Field Support, or a related IT support role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting computer hardware and peripheral devices.
- Ability to diagnose, isolate, and resolve technical issues.
- Strong communication and customer service skills.
- Ability to work independently and manage competing priorities.
- Ability to perform physical tasks associated with supporting technology equipment.
- Experience supporting technology in manufacturing, warehouse, logistics, or industrial environments.
- Experience supporting printers, scanners, barcode devices, and other operational equipment.
- Experience with hardware deployments, break/fix activities, and workstation support.
- Experience working directly with end users in a hands-on support environment.
- Exposure to operational technology (OT) or production-support environments.
- Experience supporting business-critical systems where uptime and rapid response are important.
At DYOPATH, our core values guide how we support our clients, our teammates, and our communities:
- Client Focus
- Courageous Communication
- Do the Right Thing
- Relentless Passion
- Family Compassion
We believe great people deserve great opportunities to grow, learn, and make an impact. As a Desktop Support Analyst II, you'll join a team committed to collaboration, continuous improvement, and delivering exceptional experiences for clients and colleagues alike. What are you waiting for?
This role is open to applicants in Mexico only. This Desktop Support Analyst II opportunity may also appeal to candidates with experience in Manufacturing IT Support, Technical Support, Hardware Support, Field Service, End User Support, Operational Technology Support, Production Support, and Industrial Technology Support.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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