Customer Service Analyst

Autoliv; Santiago de Querétaro; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Demand Planner to drive demand analysis and ensure timely delivery of products. In this role, you'll collaborate with various stakeholders to maintain effective communication and manage customer relationships. You'll also monitor performance indicators and prevent obsolescence through careful inventory management. This position offers an attractive compensation package along with recognition awards and numerous perks, making it an exciting opportunity for those looking to grow in the automotive sector.

Servicios

Attractive compensation package

Recognition awards

Company and family events

University discount options

Gender Pay Equality

Formación

• 2 years of experience in the automotive industry.
• Proficient in English at a business level.

Responsabilidades

• Conduct demand analysis and ensure 100% On-Time Delivery.
• Collaborate with internal and external customers effectively.

Conocimientos

Analytical thinking

Problem-solving skills

Effective communication

Knowledge of customer portals

Knowledge of OEM standards

Educación

Bachelor's degree in Engineering

Descripción del empleo

Demand Planner

What you’ll do:

1. Demand analysis and leveling
2. Collaborate and communicate effectively with internal and external customers
3. Ensure 100% On-Time Delivery (OTD)
4. Coordinate external customer communication with the plants
5. Maintain effective communication with external warehouses
6. Ensure customer EDI transmissions are accurately reflected in the Autoliv System
7. Manage customer scorecards
8. Update Operational Performance Indicators (OPI) monthly
9. Monitor revision changes to prevent obsolescence
10. Track and update inventory charts
11. Submit customer claims when necessary

What is required:

• Engineering and/or bachelor’s degree with 2 years of experience in the automotive industry
• Proficient in English at a business level
• Knowledge of customer portals
• Knowledge of OEM standards or experience working directly with OEMs
• Analytical thinking and problem-solving skills
• Effective communication skills
• Availability to work onsite three times a week

What’s in it for you:

• Attractive compensation package
• Recognition awards, company and family events, university discount options, and many more perks
• Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, disability, or any other characteristic protected by law.