Delivery Station Manager

Amazon Jobs; Saltillo; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Shift Manager to oversee last mile operations in Saltillo, Coahuila. The role involves managing a team, ensuring productivity, and leading process improvements. Candidates should have a Bachelor's degree or equivalent and fluency in English. Experience in leadership and Amazon operations is preferred. The position requires flexibility in scheduling and is critical for ensuring quality service delivery.

Formación

• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule including weekends, nights, and holidays.
• +2 years as people manager.
• +3 years of general experience.
• 1+ years of performance metrics or process improvement experience.

Responsabilidades

• Manage the Last Mile Operation day-to-day logistics.
• Lead a team of Process Assistants and Delivery Service Providers.
• Partner with the delivery station management for quality control.
• Identify and lead process improvements and lean tools.
• Manage multiple complex projects simultaneously.

Conocimientos

Leadership

Process Improvement

Data Analysis

Tactical Leadership

English fluency (C1+)

Educación

Bachelor's degree or equivalent

Descripción del empleo

Overview

At Amazon, we\'re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance. Amazon is seeking a Shift Manager in Last Mile Execution, with four key areas that you\'ll always focus on are the safety, quality, customer experience, and productivity of your Operation. This role requires working with multiple business and technical teams across the company to manage successful Under the roof (UTR) performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.

Amazon is seeking Shift Manager with the chance to be based in Monterrey, Nuevo Leon, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Responsibilities

• You will be part of the Amazon Logistics Team, responsible for the day to day management of the Last Mile Operation in the North Region of the Country; overseeing the Under the roof (UTR) operation that focuses on the delivery of Amazon orders direct to customers.
• Additional Job Elements:
• - Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.
• - Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• - Ensure productivity execution is maximized through, training, analysis, and feedback of performance data on a periodic basis.
• - Partnering with the AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards.
• - Proactively identifying and leading process improvement initiatives and Lean tools.
• - Tactical leadership of strategic initiatives.
• - Cross functional coordination and task tracking.
• - Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
• - Strategic planning and forecasting to appraise performance and problem resolution.
• - Ability to manage multiple complex projects simultaneously.
• - Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.

Key job responsibilities

• Main activities focus on safety, service quality, customer experience, and productivity of the department.
• 1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• 2. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• 3. Proactively identify and lead process improvement initiatives and Lean tools.
• 4. Supporting a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.

Qualifications

• Bachelor\'s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• English fluency (C1+)
• +2 years as people manager
• +3 years of general experience
• 1+ years of performance metrics, process improvement or lean techniques experience

EEO and accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.